I can't access the PUK code from O2 browser app

Log in to the customer portal using your phone number as your username. Alternatively, call the English-speaking hotline.

Hello ​@bludorange999,

I’d like to extend a warm welcome to you in the o2 Community. We’re glad you reached out to us this way.

It’s obviously very frustrating that you haven’t been able to use your SIM card for over a month, and I’m truly sorry about that. I see that Bumer has already provided you with the necessary information – thank you very much for that.💐

Have you already followed this advice and contacted the English-speaking customer service team?

Best regards
Daniela

Hello Daniela,

Thank you for the warm welcome and for checking in.

Unfortunately, calling the support team isn't an option for me right now as I don't have a working SIM or a landline to use.

Could you please help me resolve this directly through the forum or via the email associated with my o2 account? I'd really appreciate your help in getting my connection restored after such a long wait.

Ask a friend if he can lend you a phone.

Hello ​@bludorange999, we would really love to help you with this. The PIN is a really sensitive information that we are not permitted to disclose without proper identification. Unfortunately, this is not possible here in the Community.

I'm sorry that I can't give you any information on that. I hope the tip about borrowing a mobile phone helps.

Kind regards, Ines.

Hello ​@bludorange999, we were experiencing an issue where the PIN and PUK couldn’t be displayed for some accounts. The problem should now be resolved. 👍
Can you confirm this, and can you access your PUK via the online portal?

I look forward to hearing from you,
Katja 🦋