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I can't access the PUK code from O2 browser app

  • May 11, 2026
  • 2 Antworten
  • 6 Aufrufe
B
Besucher:in

Hello, I entered my PIN incorrectly 3 times and have to enter the PUK to access my SIM now. I logged into the O2 browser app via my email address and whenever I try to access the PUK it shows the  error “Server error ”. 

I can't solve my problem via Hotline as I don't speak German, and I visited O2 stores in person as well. They say they ca n't do anything regarding this matter and I would have to reach to the customer services online. 

Can someone help me? I am locked out of my SIM for almost a month now :/

Thank you very much!

2 Antworten

Bumer
Legende
  • BumerLegende
  • May 11, 2026

Log in to the customer portal using your phone number as your username. Alternatively, call the English-speaking hotline.

 

    o2_Daniela
    • o2_DanielaModeratorin
    • Moderatorin
    • May 11, 2026

    Hello ​@bludorange999,

    I’d like to extend a warm welcome to you in the o2 Community. We’re glad you reached out to us this way.

    It’s obviously very frustrating that you haven’t been able to use your SIM card for over a month, and I’m truly sorry about that. I see that Bumer has already provided you with the necessary information – thank you very much for that.💐

    Have you already followed this advice and contacted the English-speaking customer service team?

    Best regards
    Daniela

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