Skip to main content
Warum O2
Warenkorb
Service
Frage

Help needed: Cannot activate eSIM abroad / Need QR Code sent via email

  • September 10, 2026
  • 2 Antworten
  • 28 Aufrufe

Forum|alt.badge.img

 Hi O2 Community Team,

I recently ordered an O2 eSIM contract and received my mobile phone number via email. However, I am currently abroad and haven't received the eSIM activation QR code yet.

Since I cannot receive SMS verification codes on my non-activated eSIM, I am unable to log in to Mein O2 to retrieve the QR code myself.

Could a moderator please help me verify my identity via private message (PM) and send/email the eSIM QR code to my registered email address?

Here are my order details:

  • Order Number (Auftragsnummer): [XXXXXX]

  • Mobile Phone Number: [XXXXXX

  • Full Name: [XXXXXX]

(Note: Please do not reply with sensitive details publicly. I am ready to verify my personal information via Private Message.)

Thank you very much for your help!

Edit o2_Senay: persöniche Daten entfernt!

2 Antworten

Forum|alt.badge.img+15
  • Legende
  • September 10, 2026

@ghbkhjgty  Please remove your Personal Data,

You can only activate your Sim in Germany. May you already got something via post to your home adress. I would change if you arrive your home


o2_Senay
  • Moderatorin
  • September 10, 2026

Hello ​@ghbkhjgty  😊it’s great to see you here in the Community. Please make sure not to post any personal information here, as this is a publicly accessible forum and your data can be viewed by anyone worldwide.

Unfortunately, we cannot access your customer data in this case for data protection reasons, as you are registered in the Community with an “Interessenten” (prospective customer) account. Verification via private message is also not possible. As dSkill already explained, the eSIM cannot be activated while you are abroad. Please activate it once you are back in Germany. 🙂

BR, Senay