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date of birth problem new sim activation

  • Juni 23, 2026 3:21 PM UTC
  • 4 Antworten
  • 41 Aufrufe
Besucher:in

I bought a new sim from edeka. When i registered the sim on O2 i entered the right DOB but now when i am activating the sim it say identification failed and under my data section i can see wrong DOB is enetered how can i go ahead

    4 Antworten

    Bumer
    Legende
    • BumerLegende
    • Juni 23, 2026 3:24 PM UTC

    Contact the o2 prepaid service.

     

    Besucher:in
    • hemant20
    • Autor
    • Besucher:in
    • Juni 23, 2026 3:25 PM UTC

    I already talked with the prepaid service they said try after one day i tried today same problem

    Bumer
    Legende
    • BumerLegende
    • Juni 23, 2026 3:27 PM UTC

    Then call again; they can reset it—it can't be done here.

    o2_Lea
    • o2_LeaTeam
    • Team
    • Juni 28, 2026 1:47 PM UTC

    Hey ​@hemant20,

    It's too bad it didn't work perfectly right away. :( Did you contact the hotline again, as Bumer recommended?

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