Activation failed: Passport verification error (International Passport)

Forum|Forum|1 day ago
September 24, 2026
1 Antwort
9 Aufrufe

Adri1998
Besucher:in

Hello. I bought an O2 line, but the online identification system failed to verify my international passport. I am currently in Germany, but I don't have a working phone line to call support. Could a moderator please help me reset or manually verify my identification? Thank you.

o2_Solveig
Moderatorin
Forum|Forum|19 hours ago
September 25, 2026

Hello @Adri1998 ,
welcome to our o2 Community 😀
I’m sorry.
Unfortunately, this isn’t possible via the community.
If it doesn’t work using those three methods, the only option is to contact the helpline 0176 88 85 52 82 (Mo. - Fr. 7 - 20 Uhr, Sa. 10 - 18 Uhr, werktags)

Kind regards,
Solveig

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