Hi!



You have a o2 postpaid contract or a prepaid card?

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prepaid card. Can you say me the procedure also if possible please.

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You need two things:



a) the permission (release) for porting your mobile number (opt-in)

b) the export fee (24,95 Euro) as credit on your o2 prepaid card



a) The release (opt-in) can be given by a moderator here in the community. Please be patient. You will receive a confirmation via SMS on your o2 prepaid card. Be sure to wait for this.



b) Upload your balance and then contact your new provider for the mobile number porting (MNP), If you have any questions about porting your number, please contact your new provider.

• Be sure that on the day of porting the fee of 24.95 euros is available on your o2 prepaid card. If the fee does not exist, the port will be rejected.
  
• Disables unnecessary packages so they are not automatically renewed.
  
• Your name, surname and birthday must identical on both sides (o2 and new provider). if not, the MNP will be rejected. Here you can find your personal datas: https://www.o2online.de/ecare-prepaid/meine-daten-uebersicht
  
• After porting, your o2 prepaid card will be permanently disabled.
  

If the porting be rejected, then please ask your new provider for the exact reason. Only he knows the exact reason. And then you turn to o2 to find a solution.

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