Versehentliche Doppelbestellung (2 Auftragsnummern) - Einen widerrufen oder beide stornieren und neu bestellen?

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​@John_Siun_new Bumer is absolutely right. The contract has been cancelled and activation is no longer possible.

Regards
Antje

​@John_Siun_new The number transfer has already been confirmed. You should also have received an SMS with further information.

Regards
Antje

Yay, i just received my old number.
Thanks again for your help guys.

Also, Is this normal when my phone only got LTE or E and not 5G ?
im sure the problem is not my phone.
Plus, my roomate also use O2 Sim and she got 5G, so i dont think its about the zone either.

​@John_Siun_new  I’m very happy that the number porting was successful.
Your contract is enabled for 5G usage.
Is it working now?
If not, could you please test the SIM card in another phone?

Regards
Antje

There is auf keinen Fall that my phone is the problem, i can use 5G with old Sim or any Sim before this new one.

But sure, ill try,

But if another phone appears to be LTE, then what should i do next?

But if another phone appears to be LTE, then what should i do next?

Upgrade to 5G.

What do you mean

my order is with 5G

But sure, how to upgrade it (without spending anymore money ofc)

​@John_Siun_new  Have you had a chance to test the SIM card in another phone yet?
According to our availability check, is 5G available at your address?

Regards
Antje

Plz 90429

so yes

Thank you for your feedback.
I’ve just seen that an error report has been forwarded to our technical team.
The colleagues are currently checking the connection and you will receive an update by SMS afterwards.

Regards
Antje

Lol

called 5 times

no solutions yet

keep telling me to change my phone cuz its old

it is old but still okay with old provider (iphone 11 is a bit old i guess)

went to a filiate also. Still no solution

only got LTE while old provider got 4G

still 10mbps lol

Cant be this bad for 49.99€ 

Hello ​@siun_john, that is not a very good speed indeed. Did you make the speedtest with LTE/4G also at or near your adress at Plz 90429 or at another place?

Regarding 5G, with your new Tarif you have 5G Standalone, which is different than 5G NSA - which usually is based still on LTE/4G - and the iPhone 11 is not ready for 5G SA, only for 5G NSA.

Best Regards,

Gerrit

I made the speed test everywhere

At home that be much worse tbh

And yes, all i have is LTE not 4G. Thats not the same?

Still, i agree with my phone is unable to use 5g

but 4g ??

Or with LTE it should have more than 50mbps..

Yes, LTE and 4G is the same, and for 90429 Nürnberg ist is shown as working good in our live check: 

Also regarding our network coverage:

The colleagues fromj our technical department are still analysing the error report on your behalf as of now.

Best Regards,

Gerrit

It is not the same, if so why is it showing 4G when i use vodafone,

and now when i use o2 its LTe…

but thats not the case, even it is the same, im in a good area of LTE, why the speed still freakin bad?

Still no support yet, only telling and telling analyzing, 

but nevermind ill change back to vodafon

tks for your answer

I do understand that it is indeed very unsatisfactory to have such a low download rate.

I see that our technical department could not find a technical reason within our 4G/LTE (Long Term Evolution, which is the technical term for the 4th generation or 4G mobile network standard) for the slow download speed which you measure for your phone number, ​@John_Siun_new.

Do you have a plastic SIM in your phone and the possibility to try the SIM card in a different phone to exclude the possibility of the hardware being the reason for the slow download?

Best Regards,

Gerrit