Skip to main content
Warum O2
Warenkorb
 Service
Frage

Unauthorized Services Added to Contract

  • May 13, 2026
  • 2 Antworten
  • 13 Aufrufe
M
Besucher:in

I am writing to formally complain about unauthorized services added to my o2 Mobile L Online (2024) contract, which was processed on May 12, 2026.

During my visit to your shop, I did not give my consent to the following services, yet they appear in my contract summary:

  • o2 Onlineschutz 24M (€1.99/month)
  • Multicard fee (€4.99/month)
  • o2 TV M 24M (Promo) (€4.99/month)

These services were added without my knowledge or explicit agreement by the shop representative.

    2 Antworten

    bs0
    Legende
    Forum|alt.badge.img+46
    • bs0Legende
    • Legende
    • May 13, 2026

    This is a forum. You can't formally complain here.

    Were these items not listed in the contract you signed? Were you not given the contract summary before you signed?

    In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
    o2_Flo
    • o2_FloModerator
    • Moderator
    • May 13, 2026

    Hey ​@man6262,

    Welcome to the o2 Community. 

    I'm sorry to hear you're not happy with your contract. Where did you sign it? Did you receive a copy of the contract documents? 
     

    Greetings,
    Flo

    Lerne die Moderatoren kennen & stell dich selbst vor :) https://g.o2.de/o2_Flo
    Allgemeine Nutzungsbedingungen der O₂ CommunityAccessibility statement
    © Telefónica Germany GmbH & Co. OHG Telefónica