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Phone Number transfer


Hello ,

I got a mobile tariff with phone and I also wanted to carry my old number from prepaid o2 but now I got a new number and it is not transferred . 

 

I want to use my old number, couldy you help?

 

Edit o2_Kathi 23.10.24 Moved from the section o2 Mobilfunk to English o2 Community: Mobile

Lösung von Bumer

 

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Bumer
Lehrling
  • 15. Oktober 2024

register the new number for My o2. There you order the portability of the prepaid phone number.


  • Neuling
  • 15. Oktober 2024

Already registered my new number but I cant use my old number how can I transfer?


Bumer
Lehrling
  • 15. Oktober 2024

manage under contract, you order the number portability of the prepaid number.


  • Neuling
  • 15. Oktober 2024

There is no option to do that. I cant find it.


Bumer
Lehrling
  • 15. Oktober 2024

 


o2_Kathi
  • Moderatorin
  • 23. Oktober 2024

Hello @Mertileri,
welcome to our community 😊
Did the picture tutorial from Bumer help you?
Were you able to transfer your prepaid number to your new contract?
Best regards, Kathi


  • Neuling
  • 23. November 2024

Hallo, how can i transfer my phone number from O2 to mobile Ja?


Bumer
Lehrling
  • 23. November 2024

release your phone number and, if *JA*, request that your phone number be ported.


  • Neuling
  • 23. November 2024

I try to do what you taught others but it doesnt work and i cant find that page.

i try to proceed the process to release my phone number in my o2 page but i cant find it. 


Bumer
Lehrling
  • 23. November 2024

Currently it doesn't work in the o2 app. Go to the prepaid chat and have the phone number released there.

o2 Prepaid-Chat

 


  • Neuling
  • 23. November 2024

but cant access to that chat as well


Bumer
Lehrling
  • 23. November 2024

You must be logged into the customer portal with your phone number before using the link to the chat.


  • Neuling
  • 23. November 2024

i did already but it saysEs ist ein technischer Fehler aufgetreten. Bitte starte den Chat neu. [97]


Bumer
Lehrling
  • 23. November 2024

are you logged in with your phone number?


o2_Gerrit
  • Moderator
  • 4. Dezember 2024

Hello ​@Ayaka,

welcome to our o2 Community 🙂

Could you have your phone number released via our prepaid chat?

Best Regards,

Gerrit

 


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