O2 mobile contract cancellation and internet contract

Hello ​@Kurosagy,

Welcome to our o2 community. It's great to hear from you. 😊

I'm glad that Bumer has already responded here and given you a good answer. Is everything clear so far, or do you have any further questions? 

I hope everything is fine with you so far ​@Kurosagy :) Otherwise, please let us know. 

I signed mobile contract with o2 in 27.06.2026 but I just realized my contract with my previous service provider expires in 05.12.2027. so I am requesting as good will if my contract could be cancelled although the 14 day cancellation period has expired. Thank you. 

Hello  ​@Yaw2024 

No chance... 14 days "Widerrufsfrist" or 30 days o2  "Zufriedenheitsgarantie"... both are expired. 

agreed perfectly but my issue is there any other exemption that might be used to help me since I already have dsl internet contract with o2 and headphone contract so together with this mobile contract will be difficult for me that might make me miss bill payments. That is the reason I want inquire if there are any other exceptional help for my issue. 

There is no exception. You could try to see if someone will take over your contract.

But is it possible that o2 helps me with that. When a customer needs a contract hen o2 would just transfer my contract to him. Because I have been asking for the past 24 hours but still. And the reason why am serious about it is that I can’t pay when the bill comes and this can result by 02 sending me to Schufa or other collection agency because it will difficult for me to pay the bills every month. And as it is now I have internet contract. Head phone contract I am paying and with the inclusion of this it wis going to land me on major trouble and also becoming in happy customer.  So please let’s fine a goodwill solution for me please. 

o2 cannot arrange a new contract holder for you; you need to handle that yourself. If you are able to pay your bills, you can contact the billing department to make arrangements; that cannot be done here. They can be reached at 089 78 79 79 456, Monday to Friday, 8 a.m. to 6 p.m.

Thank you very much. But luckily I have gotten someone who is willing to take over my contract so what are the steps that I have to follow for the change. Thank you 

as written, these:

Hello ​@Yaw2024.

It’s great to see you back here with us 🙂 Even if the reason for your visit is frustrating.

I understand your situation, it’s very frustrating. We’ve already informed you here that there’s no right of cancellation or withdrawal with a satisfaction guarantee (Zufriedenheitsgarantie) 🤔

But I’m glad to hear that you’ve found someone who’s willing to take over your new contract. You can set that up online using the link for changing the contract holder. The new contract holder will then receive an email with a link to fill out their personal information.

Feel free to let us know if you have any further questions.