Ich möchte den Vertrag dieses Telefons kündigen.

Mobilfunkvertrag und/oder myHandy Ratenkauf? 

Wo und wann hast du den Vertrag abgeschlossen? 

Ich habe den Vertrag noch nicht unterschrieben, aber Sie haben es getan, aber Sie haben ihn über einen Kunden in Schuerin registriert.

@Wail alshbli 

magst in Englisch schreiben?

do you like to write in English?

Ja

then please.

I registered on the S24 Ultra phone via two customers for you in Schwerin and I want to cancel the contract

contact the o2 shop in Schwerin.

I called them, they answered, but they told me to talk to them on an email, I sent them on an email, and they didn't reply to me

you can only do this in a store.

ok

Hello @Wail alshbli,

welcome to our o2 Community 🙂

It is indeed as Bumer wrote, a contract made in an o2 shop does not have a revocation within the first 14 days as with contracts made online or via our hotline. I recommend that you try to go to the shop if possible or contact them via phone.

Best Regards,

Gerrit