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I accidentally clicked early payment button but I don't want to terminate my contract.


Hello,

on May 11, 2024, while searching for my contract details on the website, I accidentally clicked on the early payment button. I do not want to terminate my contract. Can you please assist in canceling the early payment process?

Thank you in advance.
Regards,

5 Antworten

Bumer
Lehrling
  • 24016 Antworten
  • 11. Mai 2024

send a revocation to: widerruf@cc.o2online.de 


schluej
Superstar
  • 15822 Antworten
  • 11. Mai 2024

This is only for the device you buy. This will not end your mobile contract!

You only will pay your device.

The mobile contract could only end at the end of the 24 Month. If you do not cancel the contract after 24 month it will automatic renew for a month until you cancel the contract or you do a new extension for 24 month e.g. for more download volume of new contracts. After the 24 month the cancel time is 1 month.


o2_Sven
  • Moderator
  • 15517 Antworten
  • 11. Mai 2024

Hello @Altiny ,

welcome to the o2 Community 💙.

As schluej wrote this would have no effect on your mobile contract itself, paying off your my Handy contract early will not end the mobile contract. As such do you still want to stop the early payment?

 

Kind regards, Sven


  • Autor
  • Neuling
  • 1 Antwort
  • 11. Mai 2024

Yes cancel it please and thank you.


o2_Gerrit
  • Moderator
  • 6853 Antworten
  • 17. Mai 2024

Hello @Altiny,

I have contacted you via private message. Please answer also via private message and then write here in your thread shortly that you have send your answer 🙂

Best Regards,

Gerrit


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