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Discount Kombi-Vorteil* is not applied

  • January 14, 2024
  • 1 Antwort
  • 26 Aufrufe

Since I am a new customer, I was offered the  o2 Mobile M Boost Online package( which originally cost €37.99) with + o2 Home L 250(cost  €44.99) with “ 19 EUR Kombi-Vorteil* ”  discount for mobile and “ 12 months EUR 20 discount on the basic fee (until January 3rd, 2025) ” for internet, but after activation of my cellular I received e-mail with contract details which stated that basic price s 37.99 without any discount, also in My O2 in section with tariff in prices and discount no discount data displayed 

1 Antwort

o2_Steffen
  • Team
  • January 16, 2024

Hello and welcome to the community @Oleh Anokhin.💙

Has your DSL plan "o2 Home L" already been activated?

And is it running under the same customer account as your o2 Mobile M Boost plan?

Best regards.😊

Steffen