Contract extension offer for 2 SIM cards

You’ll find your offers there.

Contract extension

There is nothing else here.

Good morning ​@f.rostami 😊
I'd like to extend a warm welcome to you here in our community.
I'm very glad to hear that you'd like to renew your contract with us. Have you already found a contract renewal offer online that works for you?

Good morning ​@o2_Kathi,

Thank you for getting back to me!

The default online offers aren't quite right for what I need. I'm hoping for a better deal regarding data volume and monthly price. Could you please check my account details and send a customized offer to my registered email address (or via private message here)?

If these default online deals are the final offers available, I'll unfortunately have to look for another provider for my two SIM cards, as the current standard prices simply don't fit my budget.

There’s nothing better than this. The offer you have is the one available online; there is no other option. You would have to switch providers.

​@f.rostami I'd be happy to look into it and send you a no-obligation quote via email. Which plan did you choose, or how much data do you need each month?

​@f.rostami 

It's a shame you're being given false hope here. 🤔

​@o2_Kathi 

Thank you, but that won't be necessary anymore. I have already cancelled both of my contracts and switched to another provider.

If you're interested in knowing why: Before posting here, I visited several of your stores, but the staff was far from helpful or welcoming—much like the tone displayed by Bumer here. It is honestly surprising that o2 allows a community member to represent the brand with such an attitude. Furthermore, it took 11 days to get a response to my post, which speaks volumes about how customer retention is valued here.

 

​@Bumer 

The real shame is that while most providers worldwide do their best to treat customers with respect and keep them, the experience here was quite the opposite.

Perhaps we can offer some tips on how you can get a better offer?

​@Bumer It's sad that you're talking about false promises, this wasn't about false hopes, but about support 💡

​@f.rostami It’s very sad to hear that you decided to cancel your subscription and switch providers because, among other things, you didn’t receive the support you needed for your contracts in the shop. Our community isn’t a live chat service, so it may take some time before we can get back to you. We read and respond to everything. I’m really sorry to hear that your experience wasn’t a good one in the end. Maybe you’ll check us out again in the future, that would be great. 
Best regards

Kathi