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Neuling

Hello,

 

I canceled my contract on December 28 2023 (effective on February 3rd 2024 – end of contract). On December 28 2023, I recieved an email saying O2 correctly recieved my termination, and would process it. Today I contacted the support to know the status, and I was told they could not process my termination because one date does not match. After I asked which information was wrong, support answer was “we cannot see”. When I requested to process my termination of December 28, they answered me once again “we cannot proccess it”.

I was never contacted by O2 (text/email/call/letter), so I really don’t know how to solve this. Can someone support? Thank you.

(I no longer live in Germany).

 

Thank you in advance.

Best regards

Lösung von o2_Steffen

Hello @9119DR, I'm happy to try to assist you here.😊

Due to data protection reasons, my colleagues couldn't precisely identify which data differed in your termination compared to the data in the system.

Therefore, I can only recommend that you double-check all the information you provided in your termination against what is listed in your contract. You can also use a bill or invoice to compare all the details, such as address, phone number, first and last name, etc.

Please review everything and resubmit the termination with the correct information.👍

I hope this can already be of help to you. 💙

Best regards,
Steffen

 

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o2_Steffen
  • o2_SteffenTeam
  • Team
  • 14674 Antworten
  • Lösung
  • 26. Januar 2024

Hello @9119DR, I'm happy to try to assist you here.😊

Due to data protection reasons, my colleagues couldn't precisely identify which data differed in your termination compared to the data in the system.

Therefore, I can only recommend that you double-check all the information you provided in your termination against what is listed in your contract. You can also use a bill or invoice to compare all the details, such as address, phone number, first and last name, etc.

Please review everything and resubmit the termination with the correct information.👍

I hope this can already be of help to you. 💙

Best regards,
Steffen

 

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