Änderung meiner Bankverbindung

Die Bankverbindung änderst du im Kundenportal unter *Meine Daten*.

Danke für die Antwort. Ich kann diese Option nicht finden. Können Sie mir helfen?

Du meldest dich mit deiner dazugehörigen Rufnummer als Nutzername und deinem Kennwort im Kundenportal an und gehst zu *Meine Daten*, dort änderst du unten bei Bankverbindung deine IBAN.

Hallo ​@Maby 😊schön, dass du dich hier bei uns in der Community meldest. 🙂

Aktuell bist du mit einem Interessenten-Account in der Community angemeldet. Daher haben wir aus Datenschutzgründen leider keinen Zugriff auf deine Vertragsdaten und können diese nicht für dich einsehen. Du kannst dich jedoch über folgenden Workaround mit deinem Vertrag in der Community registrieren: Registrierung für die o2 Community | O₂ Community

Außerdem ist der von Bumer beschriebene Weg zur Änderung deiner Bankverbindung über Mein o2 korrekt. 🙂 Hat es inzwischen vielleicht schon geklappt oder benötigst du dabei noch Unterstützung?

Liebe Grüße,

Senay

I spoke to your colleague on toll free and he has taken my bank details. I hope my new bank details have been updated. Unfortunately, I have not received any formal confirmation by email

Do you see the new IBAN in the customer portal under *My Details*?

Hey ​@Maby,

Were you able to check it again, as Bumer suggested? :)

I am totally frustrated with the service of O2. I bought AirPods Pro 3 on 29.07 and DHL shoes delivery successful on 31.07.26. But I never received the item. I contacted O2 many times and they are treating me like zero value for their customer. I am already an existing customer with O2 since 4 years.I asked O2 to check on this matter with DHL but they simply put the blame on me that I selected storage location.I asked them to give the delivery details which they are not ready to provide. This is really unfortunate to use the products like O2. 

That hadn't even been mentioned until now? 🤔

I did follow up with your team since 31.07.2026. It seems useless. No one is there to help me. Once the product is bought, O2 wins. But customer fails. That’s the genuine reality. I have to pay 253 euros( 10.50€ instalments monthly) for the product I ever  received.this amount is really expensive for me and I am helpless now. 

I'm sorry that my team hasn't been able to help you so far. Perhaps an o2 representative here on the forum can do something for you?

Thank you. I want to cancel the contract and please stop the monthly payments since I have not received the item. OR, I would like to request to send the another product. I am not able to pay €253 euro for the product which I ever received 

Please wait until an o2 representative gets back to you here.

Hello ​@Maby,

unfortunately, we do not have access to your customer data because you are not logged into the community using your contract details.

I am sorry to hear about the delivery issues and that no one has been able to help you so far.

Have you already contacted our customer support team about this, and has DHL been contacted?

Best regards,

Giulia

I contacted both of them. They say the item is delivered successfully as I confirmed the storage location at my front door. I checked everywhere and asked my neighbours. I haven’t found the packet. If they have kept it on the spot, it should have been there. We have regular delivery there. It is strange. I really stressed of following up this since one week and I have no positive feedback from O2 and DHL. How people can trust these companies wherever they need real support like this. 

​@Maby 

Thank you for your feedback. I’m really sorry you’ve had to deal with this for the past week. I can understand how frustrating and stressful it must be, especially when you’ve already contacted both sides, checked everywhere and even asked your neighbours. 😔

I really hope this can be sorted out for you soon. How is the current situation? Have you received any further information from o2 or DHL in the meantime, or is the issue still unresolved? Please keep us updated. 

Best regards 
Daniela

No improvements yet. Both DHL and O2 is playing like they are not responsible. Basically, they are not worried because money is mine.Money made from the hardworking. I already told here I feel helpless now. It was a big mistake that i believed O2. And I wanna tell the world that please avoid DHL if possible

​@Maby 

I’m really sorry to read this. 😔 The fact that there has been no progress so far is more than frustrating. I can really understand your frustration and disappointment. However, since you are registered here with an interest account, we unfortunately don’t have the option to look into this in more detail.

Especially when it comes to money you’ve worked hard for, a situation like this is of course even more frustrating. I really hope this can be sorted out for you soon and that you finally receive a proper response. I’m keeping my fingers crossed that everything will have a positive outcome soon. 🤞

Best regards
Daniela