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59 € additional bill

  • September 16, 2026
  • 3 Antworten
  • 30 Aufrufe
Besucher:in
Forum|alt.badge.img

Hello, I am using the Unlimited on Demand 10GB daily postpaid plan. I traveled to India on 5th August and received my August bill  Leistungszeitraum 08.07.2026 - 07.08.2026 around the mid of August with 59€ extra. I immediately removed the sim card and only inserted it on 9th September the day i traveled back to Germany. But on September bill Leistungszeitraum 08.08.2026 - 07.09.2026 under the name 'Verbindungen & Services Datennutzung außerhalb der EU' my 59 euro got debited again . Is there any way you could look into the matter and refund this money debited from September bill?

3 Antworten

bs0
Legende
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  • bs0Legende
  • Legende
  • September 16, 2026

At the time you received your bill for August, a new billing period had already started which accounts for the charge on the September bill.

Did you insert the SIM again in India or only when you returned to Germany? If you were still in India and your SIM connected to an Indian network on 9th September you may find that there is a further charge for the billing period 08.09. - 07.10.

In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
Besucher:in
Forum|alt.badge.img
  • Meline
  • Autor
  • Besucher:in
  • September 17, 2026

Hi,

I put the sim card back in my phone only at the morning when I left India. I did not use the sim for anything.  But yes I put the sim card in the phone at maybe 00.00 uhr at 9th morning and reached Germany at 13.00 cet. 

Is there any way to get a refund stating my case.

 

Bumer
Legende
  • BumerLegende
  • September 17, 2026

Try the chat or the contact form.

https://www.o2online.de/service/kontaktformular/

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