Urgent: Multiple failed relocation attempts and stuck orders – No internet since March

To the O2 Community Support Team,

I am reaching out here in the hope of finding a final resolution to a persistent issue regarding my home internet connection, as my experience with the phone hotline has been unsuccessful and confusing.

The Situation: In March, I moved from Munich to Dresden. I initially applied for a DSL relocation, but was informed via email that a relocation was not technically possible. I was advised to cancel my existing contract and place a new order for the Dresden address.

The Complications:

• The Old Contract: Following O2's advice, I cancelled the old contract. While it is now confirmed as cancelled, the process took several weeks.

• The New Order: I have attempted to place a new order multiple times as instructed. However, every time I follow up, I am told the order cannot be processed because "pending orders" are still active at my address.

• Customer Service Issues: I have called support over 10 times. Instead of resolving the technical block on my account, I have been signed up for unwanted add-ons (O2 TV L) and offered hardware (Galaxy S26 Ultra).

My Request: I have been without home internet for over 1.5 months. I kindly ask a moderator to:

1. Clear all "stuck" or pending orders currently associated with my profile/address.

2. Verify the status of my new DSL/Fiber order to ensure it is actually moving toward a technician appointment.

3. Remove any unwanted packages (like O2 TV) that were added during my recent service calls without my explicit consent.

I simply want a working internet connection at my new home without further sales offers. I would appreciate it if someone could look into my account details (which I can provide via DM) to break this cycle.

Thank you for your assistance.