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Procedure to cancel my DSL contract

Hi,



I want to cancel my dsl contract as I am moving out of Germany next week. What is the procedure to cancel my contract. Where to send my Modem device. Kindly do the needful.



Regards,



Thiyagarajan



7 Antworten

thiyagu2609
Rang
Hi,

I got information about the cancellation. But Kindly let me know If I can send my modem device to the same address below along with written letter.



Address:

Telefónica Germany GmbH & Co. OHG

Überseering

22297 Hamburg

Regards,

Thiyagarajan

Jogi
Rang
Hi,

the adress to cancel youre contract is right. A Ticket for send back the router for free you can print out here o2.de (klick on "Rücksendeschein ausdrucken", you find it at the end of the page).

Greetz :-)

Een schiet mutt ikk
thiyagu2609
Rang
Hi Jogi,

Thank you for your response.

I understand that I have to do following steps for cancellation

  • To send the Modem device using DHL Return Form at free of cost
  • To send written cancellation Letter along with de-registration Certificate and Modem Shipment Receipt to following Address:
Telefónica Germany GmbH & Co. OHG

Überseering

22297 Hamburg

How and when will I get the confirmation of cancellation from O2. As I am moving out of Germany, Can I provide address of my country for any communication.

Thanks in advance

Thiyagarajan

Jogi
Rang
Hi,

i don´t know how o2 will handle this problem, so please wait a few houres/days for an moderator to get an offical answer.

Because it is in my opinion a very few time to cancel send the cancellation realy fast to o2, the fastest way is to send a fax to 01805-880088  (don´t forget signature!).

Greetz :-)

Een schiet mutt ikk
thiyagu2609
Rang
Thank you Jogi.

As you suggested, sending fax is fastest approach.

I will wait for moderator response for other queries.

Thanks,

Thiyagarajan

o2_Christian
Benutzerebene 7
Hi Thiyagarajan,

your contract has still a minimum term until January 2018. If you leave Germany next week, your cancellation is now somewhat in the short term. 

As soon as we have received your notice of cancellation, as well as your deregistration certificate, my colleagues will process them as soon as possible. But please reckon with a few weeks of processing time.

The Adress is:

Telefónica Germany GmbH & Co. OHG

Überseering 33

22297 Hamburg

I am sorry, the is no fax number I could tell you.

Please make sure that you are can be reached at least by email.

Regards,

Christian

thiyagu2609
Rang
Hi,

I sent my cancellation request along with modem device on 26-May-2016. Kindly send the confirmation to my email: thiyagu.in@gmail.com

Regards,

Thiyagarajan K

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