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Procedure to cancel my DSL contract

  • May 23, 2016
  • 7 Antworten
  • 1866 Aufrufe
thiyagu2609
Besucher:in
Hi,

I want to cancel my dsl contract as I am moving out of Germany next week. What is the procedure to cancel my contract. Where to send my Modem device. Kindly do the needful.

Regards,

Thiyagarajan

Lösung von o2_Christian

Hi Thiyagarajan,

your contract has still a minimum term until January 2018. If you leave Germany next week, your cancellation is now somewhat in the short term. 

As soon as we have received your notice of cancellation, as well as your deregistration certificate, my colleagues will process them as soon as possible. But please reckon with a few weeks of processing time.

The Adress is:

Telefónica Germany GmbH & Co. OHG

Überseering 33

22297 Hamburg

I am sorry, the is no fax number I could tell you.

Please make sure that you are can be reached at least by email.

Regards,

Christian

    7 Antworten

    thiyagu2609
    Besucher:in
    • thiyagu2609
    • Autor
    • Besucher:in
    • May 23, 2016
    Hi,

    I got information about the cancellation. But Kindly let me know If I can send my modem device to the same address below along with written letter.



    Address:

    Telefónica Germany GmbH & Co. OHG

    Überseering

    22297 Hamburg

    Regards,

    Thiyagarajan

    Jogi
    Legende
    • Jogi
    • May 23, 2016
    Hi,

    the adress to cancel youre contract is right. A Ticket for send back the router for free you can print out here o2.de (klick on "Rücksendeschein ausdrucken", you find it at the end of the page).

    Greetz :-)

    Een schiet mutt ikk
      thiyagu2609
      Besucher:in
      • thiyagu2609
      • Autor
      • Besucher:in
      • May 23, 2016
      Hi Jogi,

      Thank you for your response.

      I understand that I have to do following steps for cancellation

      • To send the Modem device using DHL Return Form at free of cost
      • To send written cancellation Letter along with de-registration Certificate and Modem Shipment Receipt to following Address:
      Telefónica Germany GmbH & Co. OHG

      Überseering

      22297 Hamburg

      How and when will I get the confirmation of cancellation from O2. As I am moving out of Germany, Can I provide address of my country for any communication.

      Thanks in advance

      Thiyagarajan

      Jogi
      Legende
      • Jogi
      • May 23, 2016
      Hi,

      i don´t know how o2 will handle this problem, so please wait a few houres/days for an moderator to get an offical answer.

      Because it is in my opinion a very few time to cancel send the cancellation realy fast to o2, the fastest way is to send a fax to 01805-880088  (don´t forget signature!).

      Greetz :-)

      Een schiet mutt ikk
        thiyagu2609
        Besucher:in
        • thiyagu2609
        • Autor
        • Besucher:in
        • May 23, 2016
        Thank you Jogi.

        As you suggested, sending fax is fastest approach.

        I will wait for moderator response for other queries.

        Thanks,

        Thiyagarajan

        o2_Christian
        Forum|alt.badge.img+19
        • o2_ChristianTeam
        • Team
        • Lösung
        • May 24, 2016
        Hi Thiyagarajan,

        your contract has still a minimum term until January 2018. If you leave Germany next week, your cancellation is now somewhat in the short term. 

        As soon as we have received your notice of cancellation, as well as your deregistration certificate, my colleagues will process them as soon as possible. But please reckon with a few weeks of processing time.

        The Adress is:

        Telefónica Germany GmbH & Co. OHG

        Überseering 33

        22297 Hamburg

        I am sorry, the is no fax number I could tell you.

        Please make sure that you are can be reached at least by email.

        Regards,

        Christian

          thiyagu2609
          Besucher:in
          • thiyagu2609
          • Autor
          • Besucher:in
          • June 8, 2016
          Hi,

          I sent my cancellation request along with modem device on 26-May-2016. Kindly send the confirmation to my email: thiyagu.in@gmail.com

          Regards,

          Thiyagarajan K

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