Need faster tariff and can't get the costs on the site

The My Home L Flex which offers 100 MBit/s Download and 40 MBit/s Upload is 34.99€/month, upgrading to it will likely be free.

What is the model number of your router? You can keep it, but if you want a different one you would have to pay rent for it which doesn't always make sense.

A moderator will make you an offer via email, it can take a while due to COVID unfortunately.

Wow. Quick reply this time! Thanks. That sounds pretty perfect. I just double checked the router and it is a homebox 2 I already have. I thought it was an earlier one because it just said homebox when logged in to the router. I have had it for years though but if it can handle it, I guess I won’t need a new one yet.

So, does this mean I have put in a request or is there something more I have to do?

Hi @EJW, 

thanks for your patience here in our English Community. 

I am happy that you would like to change your tariff. Would you like to receive an offer for o2 My Home L Flex with a monthly cancellation-possibility or would you also be happy about an offer that includes a nice discount with a 24-month-duration?

If you like to have a new router, you can rent the Fritzbox 7590 for 5,99 € per month (activation: 69,99 €, delivery: 9,99 €). 

I look forward to your reply, before I will send you an offer by e-mail. 

Loving greetings,

Tobias

@o2_Tobias Der Bereitstellungspreis für Hardware liegt laut aktueller Preisliste nach wie vor bei 49,99 EUR und nicht bei 69,99 EUR. 

I am still waiting on the email? Sorry, I stopped watching here assuming I would be called or emailed but, still no email. 

It looks like my router is still working fine so, I'll hold off on the new router for now. Just waiting for the email about everything to up my plan. 

Thank you

You did not answer the questions, so Tobias could not make you an offer. 

Oh jeeze. I feel so silly. I didn't see that it said 'before". I thought it was saying I was getting the email and needed to reply. Being that it's fairly well established in this thread that that is what I'm interested in, I assumed that was the direction it was going. I failed at reading. XD

Yes, I want to change to the 100 dl/ 40 ul if that is the L flex. I also saw that my router is the correct one for 100/40 already so I do not need a new one. 

Please send the info. 

Thank you

Yes. Please change it to the L Flex for €34,99 a month. 

Thank you so much! 

Still awaiting the change but that is the perfect solution. 

Thank you!!!

@EJW

the change is planned to May 20 th 2021 at the beginning of your new billing cycle. You haven’t got the confirmation so far, have you?

Did you check the spamfolder? If nothing was sent I will repeat it. 

Could you pls take a look?

Greetings

THANK YOU! I got yesterday but just took a look today. I am not being charged another activation fee am I? 

@EJW To 100% no activation fee for upgrade your tariff.

Perfect. Thank you again! 

You are welcome @EJW 

@Joe Doe is right. There is no activation fee for the change. 

Greetings