My monthly billing keep going up every month.

Then you should compare the recent invoices to see what is different. Page 2 shows exactly what you have been charged for. Maybe calls to telephone numbers not included in your contract?

Thanks for the response bs0,

I have a flat rate mobile contract including 120Gb of data per month. and an unlimited data internet. for these reason I can’t understand why the billing keep changing every month.

Hello @Chuckiman, were you able to take a look at the invoices already?

And were you able to identify the exact reason for the invoice amount being higher than usual?

Kind regards

Steffen

Hello o2_Steffen, Thanks for your response.

I have checked my Mein O2 and there is nothing showing any additional cost.

I have not ordered any new services from O2, so its still a situation I can’t understand.

The tariff contract I have does not show a high amount as what is taken in a month.

I see what happens this month, if the same I will have to contact O2.

Thanks.  

@Chuckiman I can take a look at this for you. 💙

Perhaps I can find the reason on the invoices.

Let's switch to private messages to exchange all the necessary data since you're not registered with a phone number here in the community.

Would that be okay with you?

Kind regards

Steffen