Moved to my new apartment

Forum|Forum|6 years ago
January 7, 2020
3 Antworten
110 Aufrufe

MehranAli
Besucher:in

I moved to my new apartment in the same city and just switched in the router, i was instantly connected to the internet. Then I updated my address and billing address in the online meinO2 account.

DSL was working Ok, but today it stopped working. WIFI connection is successful but then it asks me connect to the network and takes me to a Telekom link"https://kundenservice.telekom.de"

And shows the message

"Dieser Internetanschluss ist zur Zeit nicht aktiv.

Bitte führen Sie eine Anschlussprüfung durch und
kontaktieren Sie uns mit dem Ergebnis"

In the same page it asks for user name and password, but nothing works.

If someone has ideas, please help, it will be deeply appreciated.

Any help will be appreciated.

Best regards,

Mehran

Lösung von blablup

https://www.o2online.de/service/erste-schritte/dsl-umzug/

https://www.o2online.de/edsl/move/address

Contact hotline if you need assistance or if you can’t/don’t want to do it online.

https://www.o2online.de/kontakt/

+21

blablup
Legende
Forum|Forum|6 years ago
January 7, 2020

Your DSL contract is permanently linked to the connection address that is stated in your contract. If you want to use your contractual services from o2 at a different connection address, you must commission o2 to move the connection. This is chargeable. Changing the billing address is not sufficient because it does not indicate whether you want to use the services at the new address for a fee.