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Prepaid eSIM shows "No Service" in China (Status: Aktiv)

  • Juni 10, 2026 3:11 AM UTC
  • 2 Antworten
  • 50 Aufrufe
Besucher:in

"Hello O2 Team,My O2 Prepaid eSIM is currently active (Aktiv) with a 1 Euro balance, but I am in China right now and it shows 'No Service'. I cannot receive any SMS.Could an O2 Moderator please check my account background and lift the 'Auslandssperre / Weltzone 4' (International Roaming Lock) for me?Thank you very much!"

    2 Antworten

    Bumer
    Legende
    • BumerLegende
    • Juni 10, 2026 5:02 AM UTC

    No blocks are being lifted here, contact the prepaid chat.

    o2 Prepaid-Chat

     

    Use the link with the Edge browser!

    Forgo AI in the future.

    o2_Gerrit
    • o2_GerritModerator
    • Moderator
    • Juni 10, 2026 8:33 AM UTC

    Hello ​@Mmm95,

    welcome to our o2 Community 🙂

    I could take a look, the SIM card of the number you are registered here in our Community with, has been blocked by our special department and needs to be legitimized anew, which can only be done in Germany, not from abroad.

    Best Regards,

    Gerrit

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