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i bought a unlimited data but its not working

  • Nov. 30, 2025 1:16 PM UTC
  • 9 Antworten
  • 81 Aufrufe
Besucher:in

I have a plan every month 35gb but this week we use so much this week because we are in vacation, i decide to take a a plan the unlimited data for 1 month but when i reach the 35gb the unlimited data didnt work can someone help me to fix this problem

Lösung von o2_Antje

​@Bryan1991 I have already booked the option. The data volume (200 GB) is now available to you free of charge.

Regards
Antje

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9 Antworten

Klaus_VoIP
Legende
  • Klaus_VoIPLegende
  • Nov. 30, 2025 1:24 PM UTC

Vacation? Which country?

Meine persönlichen Meinungsäußerungen als Kunde sind NICHT gesponsert und stellen nur meine unverblümte Meinung dar! Dafür erfolgen alle Inhalte pro bono publico. ;-)
Besucher:in
  • Bryan1991
  • Autor
  • Besucher:in
  • Nov. 30, 2025 1:26 PM UTC

Only in germany sir

Besucher:in
  • Bryan1991
  • Autor
  • Besucher:in
  • Nov. 30, 2025 1:29 PM UTC

 I bought a extra 20gb because the unlimited data not working to me😢

o2_Kurt
Forum|alt.badge.img+41
  • o2_KurtModerator
  • Moderator
  • Nov. 30, 2025 2:22 PM UTC

Hi ​@Bryan1991 ,

I’ve checked your account and I do see the o2 my Data Unlimited Pack in your contract, but not on the network side of things. I’m letting our tech department know about this, so they can hopefully fix it in time for you. I’m not able to reset your volume back to zero, I’, afraid. Sorry for the inconvenience!

Best regards
Kurt

Signatur :)
Besucher:in
  • Bryan1991
  • Autor
  • Besucher:in
  • Nov. 30, 2025 3:55 PM UTC

​@o2_Kurt thanks for helping kurt hopefuly they fix it asap🙁 we really need internet

o2_Antje
  • o2_AntjeModeratorin
  • Moderatorin
  • Nov. 30, 2025 6:45 PM UTC

​@Bryan1991 Our technical department is still working on setting up the Unlimited Option. However, we can now add options again, so I was able to book a free data pack to bridge the gap.
This way, you can surf without worries for now.

Regards
Antje

Hat dir eine Antwort weitergeholfen? Wenn ja, markiere den Beitrag bitte als Lösung damit auch andere davon profitieren :)
Besucher:in
  • Bryan1991
  • Autor
  • Besucher:in
  • Nov. 30, 2025 6:48 PM UTC

​@o2_Antje how to add the volume?? All the option need to pay🙁

o2_Antje
  • o2_AntjeModeratorin
  • Moderatorin
  • Lösung
  • Nov. 30, 2025 6:53 PM UTC

​@Bryan1991 I have already booked the option. The data volume (200 GB) is now available to you free of charge.

Regards
Antje

Hat dir eine Antwort weitergeholfen? Wenn ja, markiere den Beitrag bitte als Lösung damit auch andere davon profitieren :)
Besucher:in
  • Bryan1991
  • Autor
  • Besucher:in
  • Nov. 30, 2025 7:00 PM UTC

​@o2_Antje thanks you so much☺️ hopefully they fix tomorrow my problem thanks again

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