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Lost Internet connection of HomeSpot (since 12 FEB)

  • February 15, 2021
  • 1 Antwort
  • 48 Aufrufe
SimonVC
Einsteiger:in

Hey everyone, hope y’all having an amazing Monday.

 

I have a problem with my HomeSpot since Friday 12th of February. Out of the blue, I lost Internet connection, and after resetting my HomeSpot several times already, nothing seems to work. 

 

Plus, this might be related to the fact that I lost connection, but the link in the e-mail o2 send me to confirm my mail doesn’t work. And I can’t connect to the chat because of it, and the hotline is in German. So this is really my only solution haha.

 

I understand you all are busy. But I really hope there is a quick solution for this since I need Internet for my work. 

 

Mit freundlichen Grüßen,

 

SimonVC

Lösung von o2_Kurt

Hi @SimonVC ,

 

sorry for the late reply!

Your community account is not connected to a contract, which is why I can´t take a look at the contract status, just yet.

Have you checked the SIM-Status or the network status?

The SIM-Status can be checked via the HomeSpot menü, available through http://192.168.1.1 or http://o2.spot .

The network status can be checked via this site:

https://www.o2online.de/service/netzstoerung/

 

If those steps don´t work, just let us know here - we´ll then contact you voa PM to check your contract.

 

Viele Grüße,

Kurt

 

Simon van Cutsem

1 Antwort

o2_Kurt
Forum|alt.badge.img+40
  • o2_KurtModerator
  • Moderator
  • Lösung
  • February 22, 2021

Hi @SimonVC ,

 

sorry for the late reply!

Your community account is not connected to a contract, which is why I can´t take a look at the contract status, just yet.

Have you checked the SIM-Status or the network status?

The SIM-Status can be checked via the HomeSpot menü, available through http://192.168.1.1 or http://o2.spot .

The network status can be checked via this site:

https://www.o2online.de/service/netzstoerung/

 

If those steps don´t work, just let us know here - we´ll then contact you voa PM to check your contract.

 

Viele Grüße,

Kurt

 

Signatur :)
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