Warum O2
Warenkorb
 Service
Gelöst

Unsubscribe from O2. I have sent fax 8 months ago, but still getting warnings and stuff

  • 22 February 2019
  • 3 Antworten
  • 142 Aufrufe
A
Rang
Hi,

I am looking someone to help me in unsubscribing from O2 because I have moved away from Germany.
I have moved 1 year ago, the abmeldung I got is from 01.03.2018. I have sent cancellation by fax in May as far as I remember. I was receiving nothing from O2, suddenly my parents received letter in my home country - Azerbaijan saying that O2 is looking for you!
I would like to speak to someone in order to solve my case as there is no Customer Services in O2 in order to contact and speak :(
Thanks in advance
icon

Lösung von o2_Jan 23 February 2019, 13:49

Zur Antwort springen

3 Antworten

o2_Jan
Dear @altay13,

I have sent you a direct message via our o2_support account regarding this matter.

Best regards,
Jan.
Das digitale Wohnzimmer - Unser o2 Community-Treffpunkt -> https://g.o2.de/community-treffpunkt
Jordananna1990
Rang
Hi!

I am moving to England from Germany in June but my phone contract runs till November. What can I do?

I can provide evidence of de-registering in June but I will not have proof of residency in the UK as I will be unemployed and living with family. I am concerned that I will be closing my German bank account when I leave and I would rather just pay the 3 months 'good will' payment in advance..

Thanks for your help!
o2_Jan
Hi @Jordananna1990,

welcome to the o2 community! :)

I'm not quite sure how they handle it if one of the required documents is missing, I'd assume you'll have to register your return at the nearest district council office?
You can try to cancel your contract with "just" the de-registration certificate and your approval for us to charge you the all-inclusive basic fee for 3 months, of course.

But to be on the safe side it'd be really beneficial if you could provide any kind of proof that you will be living in the UK again.

Best regards,
Jan.
Das digitale Wohnzimmer - Unser o2 Community-Treffpunkt -> https://g.o2.de/community-treffpunkt

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica