Edit o2 Antje: Persönliche Daten entfernt

The contact details for Mocopay appear on your invoice. For the future you should set up a block for third party services (Drittanbietersperre)!(!!!!!)

You should remove the screenshot. This is a public forum!

Hi @Omar95,

welcome to our English community.

Thanks for your message. I understand your feelings.

Let me help you. As I need some information from you in order to check your invoice, I just have written a private message via @o2_Support to you.

Please reply to this private message there.

As @bs0 already informed you, you have the possibility to block the third party subscriptions by using this link: Drittanbietersperre

Thanks a lot.

Loving greetings,

Tobias

Hello 

I did Not get any update about my problem and did not get my money back 

my num : 0176xxxxx112 

edit Thomas3 :

• please do not publish personal data in the public forum
• please only 1 thread on the same topic
• I will close this thread

It continues there > https://hilfe.o2online.de/english-o2-community-43/drittanbieterdienst-von-mocopay-bill

Edit by o2_Katja: Themen zusammengeführt, damit nichts untergeht (Danke Thomas3!)

@Omar95 

Did you read the private message that o2_Tobias wrote to you via the o2_Support user?