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Может, кто-то знает: а если в Службе поддержки русскоязычные специалисты ???
Bitte deine Frage auf Deutsch oder Englisch stellen.
это не хорошо для меня ((((
На горячей линии практически нет англоговорящих сотрудников, поэтому русскоязычных сотрудников не будет.



Если хотите, опишите вашу проблему здесь, но, пожалуйста, на английском.



Übersetzung:

Es gibt fast keine englischsprachigen Angestellten in der Hotline, so dass es keine russischsprachigen Angestellten geben wird.



Wenn Sie möchten, beschreiben Sie Ihr Problem hier, aber bitte auf Englisch.
Yes, my problem is that I am from Russia. Here I bought an iPhone 6 from my hands. I am not a particular expert on this model and faced with a situation that requires the data of the former owner. It cost me a lot of work to find out that he was bought here. He wrote in a chat light to at least find out something about the owner, even if an email (to be in touch with him) answered: call the hotline. And here I have a problem with not knowing German. So I’m clarifying how you can still discuss the problem with customer support without calling.
Приношу свои извинения за возможные ошибки в переводе, я использую Google translator (((
Если вы не приобрели iPhone o2 самостоятельно, o2 не будет выдавать копию счета.



Копия счета-фактуры может быть получена только первоначальным покупателем.



Übersetzung:

Wenn Sie kein iPhone o2 selbst gekauft haben, stellt o2 keine Rechnungskopie aus.



Eine Kopie der Rechnung kann nur der ursprüngliche Käufer erhalten.
The fact of the matter is that I am looking for the former owner, so that he unleashed the Apple ID, which right now after the update got out ...
I at least find out the email of the former owner so that I could write with him myself to solve this problem.
That's just what's in Eipol, I can't get help ...
o2 will not give you any personal details of the former buyer, this would violate the privacy policy.



@Omikron hast du in dem Fall eine Idee?
ideas? I have no ideas, I thought they would help me here. I do not ask for something of a supernatural type of account passwords and something like that, all I need is to at least have something to do with the former owner. But it turns out that I bought the phone and because I can’t contact the former owner, I’ll have to throw it out and grieve for spending money in empty money.
in the worst case, at least the phone number to find out the former owner, since the email is a secret of the highest degree ....
o2 will not give you any information at all, neiter the email address nor the phone number. That would be a serious breach of data protection regulations. What I don't understand is why you don't know who you bought the phone from or have any way of contacting them.
У кого я купил, я знал, что с телефоном, так как я не мог связаться с ним также. Так что получается ни тут, ни там.
The phone was bought from the hands, and the problems following the purchase appeared from here: there is no connection with the seller, or with the former owner, and no one can give them for communication with the owner.
And so it cost me a lot of work to find out that the former owner bought and registered it here.
I understand your problem but unfortunately if you cannot trace the original owner there is really nothing anybody here can do for you.
I already traced as far as it was possible, which led me to here. And as I understood further a dead end. If they cannot help here, then I definitely will not go to Germany from Russia to find the owner of the phone, he himself has already managed + the data that brought me here are not cheap.
And he called again at Eipol, and they said that it was only here to find out. And the check even if they give you will not help in solving the problem. Only communication with the former owner will solve your situation.
Only communication with the former owner will solve your situation.



Yes, that is correct.
by itself that is true, that’s just the question: how do I find the owner if you don’t know anything about him ??? but at least somehow no one can help for one reason or another ... (
good people, well, at least somehow you can do something. Well please help !!!
Hi @LocDok,



as a matter of fact @Sächsin and @bs0 are absolutely right:

Even if the former owner of your phone is (or was) an o2 customer we cannot and will not give out any personal customer information to a third party.



Best regards,

Jan.
Sehr geehrtes Jan, und wie können Sie dann Ihre Daten für diesen ehemaligen Eigentümer durch Sie hinterlassen? Sie verstehen mich auch, wenn Sie es nicht schaffen, diesen Besitzer durch Sie zu finden, dann muss ich dieses Gerät einfach in den Papierkorb werfen, sie können mir auch nicht in Apple helfen, sie haben mir gesagt, ich solle es mit Ihnen herausfinden Und wenn Sie einen Nachweis benötigen, den er hier gekauft hat, kann ich Ihnen einen beibringen.
Dear Jan, and then how can you leave your data for this former owner through you? You understand me too, if you don’t manage to find this owner through you, then I’ll just have to throw this device in the trash, they can’t help me in Apple either, they told me to figure it out with you. And if you need proof that he bought here, then I can provide you.

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