Login-Problem mit Mein O2 Account

What kind of contract do you have with o2, and is it active?

I have a mobile phone contract (term contract) with O2. Yes, the contract is active and I use it. 

Then log in using your phone number as your username.

Unfortunately, after I try to log in, I get this text: 

Die eingegebene Rufnummer/E-Mail-Adresse oder das Kennwort ist nicht korrekt. Bei mehreren falschen Versuchen wird der Login automatisch gesperrt. 

I don't know what could be the problem, I tried to log in from the computer, but it didn't help.

Hello ​@Liudmyla64 ,

welcome to our o2 Community 😀

What exactly is the error message you're getting?

Could you post an anonymised screenshot here? 

Kind regards,

Solveig 

Hello ​@Liudmyla64 ,

Can you click on “Forgot password” and request a new password? 

Or you could try using a different browser. 

Kind regards, 

Solveig 

Die eingegebene Rufnummer/E-Mail-Adresse oder das Kennwort ist nicht korrekt. Bei mehreren falschen Versuchen wird der Login automatisch gesperrt.

You are not yet registered with this phone number!

https://login.o2online.de/signin/XUI/?service=UserRegistration

I've been getting this error for a week, I used to go to O2 quietly, and a week ago I couldn't log in without obvious reasons. Unfortunately, I can't log in via SMS, and I can't log in via the contract number, because I reissued the contract and the data was not saved.

As I wrote, you are not registered with the contract. Use the link from my last comment.

I used your link to register, selected this item, but it redirects me back to the login tab, where I can't log in.

Have you tried the *Forgot Password* function?

Yes, the same problem persists, they ask me to enter my contract number, but unfortunately, I don't have it in printed and electronic form, so I recently reissued it.

When asked about the PKK, you still haven't verified your email address; otherwise, a different form of authentication would be requested. Wait until you have the four-digit code, then try again.

Hey ​@Liudmyla64,

Did the information from the o2 Community help you? If you've made any progress, please let us know

Greetings,
Flo

Hey ​@Liudmyla64,

good to hear :) Hope we will see you again here in our o2 Community! Have a great day!

Greetings,
Flo