ich kann mein o² name nicht ändern

​@Luisa01 

geht es um prepaid? 

du kannst deinen Namen nicht ändern,

probiere morgen, ob der Kundenservice das ändern kann,

oder widerrufe die Bestellung per Mail an widerruf@cc.o2online.de 

und bestelle neu.

O2 Prepaid-Hotline

0176 88 85 52 82**gemäß den Tarifkonditionen

Mo. - Fr. 7 - 20 Uhr, Sa. 10 - 18 Uhr, werktags

​@Luisa01 

Heute wollte ich mein identifizierung machen…

was genau möchtest du identifizieren?

Hallo ​@Luisa01,

magst du uns etwas genauer beschreiben, worum es dir geht? 🙂 Geht es um deinen Nutzernamen beim Login oder doch um etwas anderes?

VG
Dennis

Write a notice of cancellation, and then place a new order.

Hello ​@MariaEsther,

great to see that you’ve found your way to the o2 Community and reached out to us here. 🤗

It’s of course unfortunate that part of your surname was accidentally left out of the order and that the details now don’t match your ID during the identity verification. 😕 I hope this can be sorted out quickly.

I can see that Bumer has already given you a tip regarding your issue. 🫶 Did the tip help you, and were you able to resolve the name correction or your request in the meantime?

If you like, feel free to give us a quick update on the current status. 😊

Best regards
Daniela

​@o2_Daniela It is unfortunate that o2 rejects the identification in such cases where additional names are not included in the order. There is no reason to do this as long as the names entered are on the ID document. If banks, for example, can manage to do this, o2 should be able to as well.

​@o2_Daniela No, I actually couldn’t solve the problem, I sent like 3 mails trying to get an answer but nothing happenned. 

Basically I cannot either edit my information or cancel de request, simply the webpage wouldn’t allow me to do so.  Since your system does not provide a viable solution is there a way to get a refund for my purchase? or Can you provice actual solutions to this?

Thankyou

As written, you should revoke it.

https://www.o2online.de/widerrufen/