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Wrong sim card personal details

  • October 17, 2023
  • 3 Antworten
  • 23 Aufrufe
T
Besucher:in

Hallo O2 community. Please help.
​​​​​​I bought a prepaid simcard without a contract one month ago together with my friend. I went to the website to recharge my credit and found that the seller had registered my sim card in my friend's name. I called on O2 last Friday and had them update bank details, only to find that they added my friend's details not mine. So everything in my account reads my friend's details except my email. Help please

 

 

 

EDIT; verschoben von Prepaid in English: Mobile   o2_Maria, 17.10.23;  18:02 Uhr

3 Antworten

o2_Bianca
  • o2_BiancaModeratorin
  • Moderatorin
  • October 23, 2023

Hallo @Thiong'o,
welcome to the o2 community. Thank you for contacting us with your concerns. Sorry that you had to wait. Were you able to resolve your issue through customer care or can we help you?🙂
Kind regard, Bianca

Schau mal in unserem digitalen Wohnzimmer vorbei. Es lohnt sich https://g.o2.de/community-treffpunkt
T
Besucher:in
  • Thiong'o
  • Autor
  • Besucher:in
  • October 23, 2023

Dear  o2_Bianca,

No the issue was not resolved. Please help.

o2_Flo
  • o2_FloTeam
  • Team
  • November 2, 2023

Hey @Thiong'o,

welcome to the o2 Community 💙

How did the registration process work? If your friend has provided the appropriate documents, only he can be registered there. 

 

Greetings,
Flo

Lerne die Moderatoren kennen & stell dich selbst vor :) https://g.o2.de/o2_Flo
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