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Wrong invoice again

  • December 20, 2022
  • 6 Antworten
  • 46 Aufrufe
O
Besucher:in

Dear O2,

  My customer number: ****

I am really tired of contacting you about the errors every month. Let me quickly summarize what happened. Before October I was owning 2 mobile contracts 0176 64****938 and 0176 64***80 and 1 DSL contract.

On October I asked new sim cards because the sim cards were not working. Your colleague made something wrong and instead she opened to me 2 more contracts. And suddenly i was left with 4 mobile contracts whereas i only use 2 (01766****938 for me 01766***980 my wife). Then I got a huge invoice on October. Then I contacted you and you noticed the error and reimbursed me all the extra costs and told me that you are closing the other 2 contracts. 

Now I am checking my November invoice, There is still a contract with number ( 01768****824 ) which i never use and was supposed to be closed on my last contact. Please see the last contact information, O2 reimbursed me for the invoice of that in October.  And second problem is, on my real number, 0176 64****38,  it was supposed to be O2 Free S Boost Plus with 13,50 Euro Gutschein, actually this was applied to the contract that was supposed to be deleted.

Can you please do the necessary changes so at final, i only have the contracts below and nothing else. And also please check my invoice in November, I feel around 45 Euro should be reimbursed back to me since you are again billing me for the contract, please check my last invoice and reimbursement for that, basically same mistake done last invoice period.

 

So in summary, 

I should have,

Mobil: 0176 64****38 → O2 Free S Boost Plus with 13,50 Euro rabatt = 13,99 Euro

Mobil: 0176 6****80 → O2 Free M with 13,50 Euro rabatt = about 15 Euro

Internet: O2 my Home M → This is actually true in my contract = 19,99 Euro

Edit: Customer masked, please be careful with writing personal data, 20.12.2022,20.30 Uhr, o2_Micha

    6 Antworten

    bs0
    Legende
    Forum|alt.badge.img+43
    • bs0Legende
    • Legende
    • December 20, 2022

    Well done for posting your personal details (customer number, telephone numbers) in a public discussion forum!

    In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
    o2_Kurt
    Forum|alt.badge.img+40
    • o2_KurtModerator
    • Moderator
    • December 23, 2022

    Hi @O3Hamburg22767 ,

     

    thanks for your patience! One contract is still active, that is correct. We’ll continue the work of the former employee and set up the cancellation for the number ending with 24.
    Regarding the bill: I did spot a little mistake with the refund issued; though not as much as you’ve calculated. I’ll take of that with a new refund,will will be issued in a few days.
    Keeping track of the contracts can be bit hard due to the different number transfers. Once we’re all set with the cancellation and the refund, the new bill will show the whole picture. Please keep in mind to check for further things that do not seem to fit.

    Best regards,
    Kurt

    Signatur :)
    O
    Besucher:in
    • O3Hamburg22767
    • Autor
    • Besucher:in
    • January 20, 2023

    Hi there,

      Thanks! I received 51,58 Euro gutschein after that.  Also on my new invoice there the number ending with xxxx824 should not be there. And on the number ending with xxxx938, Guthaben should be 15,00 Euro instead of 10,65 Euro. According to my calculation, from this months invoice I am billed 10,22 Euro extra again. I think starting from next month I will be billed correctly. 

    This months over billing : 10,22 Euro

     

    And starting from next month, I should be seeing only 3 items on my invoices. 

    Number ending with xxxxx938 => 14,99

    Number ending with xxxxx980 => 14,99

    Internet & Festnet ending with xxx096 => 19,99

     

    Can you please check again my case?

    o2_Marco
    • o2_MarcoTeam
    • Team
    • January 23, 2023

    Hi @O3Hamburg22767,

     

    the bill was prorated. You will see the full 15€ discount on the next bill. The contract with the -824 ended on 12/28/22. This is the reason why you can still see the number in this invoice, becaus the billing period was 12/15 to 01/14. Please contact us again when you have received the next invoice and tell us then if everything is fine or not.

     

    Best regards, Marco

    Was gibt´s Neues? - o2 News, zu finden unter https://hilfe.o2online.de/o2-news-3
    O
    Besucher:in
    • O3Hamburg22767
    • Autor
    • Besucher:in
    • January 23, 2023

    Yes next invoice i will check but on my last invoice there is something wrong.

    Number ending with xxx824, GrundGebühren = 11,53 Euro Guthaben = -5,66 Euro ==> 5,87 Euro 

    This should not be in my invoice at all, last months you gave the invoice of that number back to me.

     

    Additionally, contract ending with xxx938, Guthaben is -10,65 Euros but should be -15,00 Euro ==> Difference is 4,35 Euro.

     

    So, 5,87 together with 4,35 ==> 10,22 Euro i am overpaying on the last invoice. Can you please return this to me? 

    I believe starting from next month, I will not be overpaying on my invoices.

    o2_Marco
    • o2_MarcoTeam
    • Team
    • January 28, 2023

    Hi @O3Hamburg22767,

     

    thank you for your Feedback. 🙂 In the meanwhile I've looked at your case in detail. All old contracts have been deactivated and the discounts on the new contracts are correct now. I have calculated all the costs which were incurred to much, including those from the current bill from January. I also looked at all the given credit bookings. And it turned out that you are right. There is a difference in your favor here. I have applied for another credit booking for this. You can see this in the next bill. 🙂

     

    Best regards, Marco

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