Dear O2 support teams,
I received few days ago a call from an O2 employee, strongly suggesting me to change for another mobile contract. Adding that I have a 15GB contract, but that I am using 30GB in average every month, so that it is costing me extra money.. So I should just say “yes” and I would switch to the new contract, obviously a bit more expensive than my current contract..
I did not say yes, and got an email summarizing this. I therefore checked my last 7 months invoices, and saw that I never reached 30GB, usually using in the range 11-13GB, and once exeptionnaly 20GB.
Now that I answered back the email I do not get any reply regarding this!
And actually, even when if I would reach 15GB, I would not pay any extra and would just see my debit slowing down..
How come ones can receive such a call with wrong information and got strongly encouraged to, easily, change his contract to another one.. Obviously more expensive.
Thank you in advance for you answer and support,
Regards,
Hugo
