Hello, I ordered Samsung s22 Ultra 256gb green. Got it everything cool but i got 2 envelopes and in there theres 2 bills, 1 of it is S22 ultra 256gb but green and new sim card number which is totally different from my current one. So why do I have 2 new bills when i dont own 2 s22 ultras? Why do i have to pay 2x times when i have 1 product? Please contact me for other infos like vetragsnummer, sim number and solve it as fast as possible!
EDIT: verschoben in Englisch o2_Maria
Hi
it seems you’ve ordered not only the phone, but also a SIM contract. You’ve have already sent a Widerruf, our return department will cancel the order asap and will inform you via mail 😊
Best reagrds,
Kurt
Hi
it seems you’ve ordered not only the phone, but also a SIM contract. You’ve have already sent a Widerruf, our return department will cancel the order asap and will inform you via mail 😊
Best reagrds,
Kurt
Uhm I dont need to cancel or return.. I mean I have my s22 ultra green and a sim from the tarife 50e together. The problem is that s22 ultra black and the new sim card, I do not have any of them but kept coming envelopes. I can send you pics of them and please solve it I wanna pay 1 thing not 10!
Hello
that is correct, only the additional contract and the Samsung Galaxy S22 in ultra black were cancelled.
I hope this has clarified your issue. If you have any further questions, please let us know.
Best regards
Giulia
Hello
that is correct, only the additional contract and the Samsung Galaxy S22 in ultra black were cancelled.
I hope this has clarified your issue. If you have any further questions, please let us know.
Best regards
Giulia
It didn't!! Now my sim card contract will end tommorow, what is this, a joke? I ordered s22 ultra + sim card from tariffe. I received 1 more sim card with s22 ultra black, cancel that not my current sim card.. Please take it seriously and activate my current sim card.
Edit by o2_Manuela: personal data deleted.
Hi
I am really sorry that our colleagues seem to have deposited the wrong SIM card to cancel the contract ☹️
I have instructed our colleagues to reactivate your contract and send you a new SIM card.
As soon as it reaches you, please contact us again so that we can set up the period for sending the SIM card as a refund on your customer account.
Again, I apologize for the inconvenience and misunderstanding.
Kind regards
Larissa
Hi
I am really sorry that our colleagues seem to have deposited the wrong SIM card to cancel the contract ☹️
I have instructed our colleagues to reactivate your contract and send you a new SIM card.
As soon as it reaches you, please contact us again so that we can set up the period for sending the SIM card as a refund on your customer account.
Again, I apologize for the inconvenience and misunderstanding.
Kind regards
Larissa
Hello, I went to O2 shop to get a new sim card as it was from the tariffe because i use nonstop internet and now Im in a big problem without calls and internet.. at the o2 shop they said that admininstrators blocked me so im not gonna be able to get new one ever, and that made me very sad because from nowhere, nothing You deactivate my sim card and block me.
Please make my tarrife back again with my current phone s22 ultra green 256gb + sim card 40gb one(51e was i guess) not seperate please it will cost me more. Thanks
Hi
i try my best and it looks good. Your contract is reactivated since yesterday.
Please check if your SIM card is still working: please turn your phone (with the SIM card inside) off and on again) or if we need to send you a new one. Most of the time it works out that you can still use the old SIM card. I keep my fingers crossed for you.
Best regards
Larissa
Hi
i try my best and it looks good. Your contract is reactivated since yesterday.
Please check if your SIM card is still working: please turn your phone (with the SIM card inside) off and on again) or if we need to send you a new one. Most of the time it works out that you can still use the old SIM card. I keep my fingers crossed for you.
Best regards
Larissa
Hi, Larissa
My sim card is activated again. Thanks for that, now I want a informations about my tariffe, how much will I pay per month and will it be automatically paid through my bank account or do I have to do it manually? So total per month and when does it expire?
Hi
we have already sent you the requested information by e-mail on the day of reactivation. Please check if you can find it in your mailbox.
Whether your monthly connection charges are debited from your bank account is shown on your most recent bill. You will also find the contract period on your monthly invoice.
Kind regards
Larissa
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
