Hello,
My recent bill shows wrong figures. It states a usage fee of data outside EU, however, I was never abroad!!
Please advise!
Regards.
Wrong Bill - Charged for data usage outside EU although I was never abroad!
Benutzerebene 1
Benutzerebene 1
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I wasn't able to reach your phone support as well! Waited for 55 minutes no answer!!!
- 10740 Antworten
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23 July 2021
Hi
welcome back to our community.
There is no need to be abroad it is enough to be near the frontier of a country like Switzerland (no member of EU) to arise the costs. Could you exclude the fact being nearby?
Greetings
Benutzerebene 1
I see. It looks like I got confused between the landgroup1 that’s being offered by other provider (includes Switzerland) and your wz1. I would stick with other providers as it is more fair to be nearby ;)
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