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wrong bill

M
Neuling

Hi o2,

my name is Ernest with mobile number XXXXXXX.
I received a letter from o2 about €250 bill which I don’t understand because on the 17th of December,account was TG took €44.50 from my bank account.I made a transfer of  €100 to the account details provided in the letter.O2 went ahead to block my calls and data.On the the 28th I received a call from a customer care representative asking me to pay the remaining amount of €166.56. I received another letter the following day asking me to pay €200 which is rediculous.please I need some explanations to this because I am confuse.thank you 

 

Edit: Persoal data deleted, threads merged - o2_Kurt

Lösung von o2_Kurt

Hi @Morty92 ,

 

please contact our hotline directly. My co-workers there should be able to tell you in detail what the current status is.

We also have an english-speaking hotline:

O2 Service in English

Our English-speaking postpaid and landline support for you. We are happy to assist you.

089 66 66 30 08 1**german landline rates

Monday till Friday 10 am - 6 pm

Best regards,
Kurt

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    2 Antworten

    M
    Neuling
    • Morty92
    • Autor
    • Neuling
    • 1 Antwort
    • 4. Januar 2022
    o2_Tobias schrieb:

    Hi O2,

    I received a letter from o2 about €250 bill which I don’t understand because on the 17th of December,account was TG took €44.50 from my bank account.I made a transfer of  €100 to the account details provided in the letter.O2 went ahead to block my calls and data.On the the 28th I received a call from a customer care representative asking me to pay the remaining amount of €166.56. I received another letter the following day asking me to pay €200 which is rediculous.

    please I need some explanations to this because I am confuse.

    thank you 

     

    o2_Kurt
    • o2_KurtModerator
    • Moderator
    • 18571 Antworten
    • Lösung
    • 7. Januar 2022

    Hi @Morty92 ,

     

    please contact our hotline directly. My co-workers there should be able to tell you in detail what the current status is.

    We also have an english-speaking hotline:

    O2 Service in English

    Our English-speaking postpaid and landline support for you. We are happy to assist you.

    089 66 66 30 08 1**german landline rates

    Monday till Friday 10 am - 6 pm

    Best regards,
    Kurt

    Signatur :)

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