I have made a contract for home internet for an amount of 30.99 euro/monthly in July 2022.
On 24.09 I received an email from them enclosed with a new contract including a telephone number that I've never requested or accepted with their agent on 02.09 who helped me with home internet credentials. And never signed for this contract.
The first agent who took my call on 28.09 confirmed that this contract was mistaken and was being cancelled and I'll even receive a confirmation email shortly which never happened untill today .
Why: In October they charged normal amount, rather O2 started getting forcibly double amount from my bank account 60.99 €. I'm tired of using my single break to contact their unhelpful and force promising services to cancel this undesired phone contract.
They asked me to file a written letter to request for refund on 30.10. 2022, after promising me again that the contract was already cancelled, a letter sent via post... Sadly there's no outcome but now they chose to send me a bill of 123 €.
Since then they I've been making calls and visited their office without support.
This is fraudulent and need to be escalated to legal cases.
I'm blocking o2 transaction from bank as illegal charges..
it's pity, fraudulent.. and unprofessional.. and provide bad reputation... Even to other telecom companies..
On their side, at least they'd have verified that they didn't provide me with SIM card.
