Hello @hade49,

I was happy to take a look at your bill. Apparently a discount expired on December 5th, 2023, as the contract term of 24 months is over.

Would you like us to make you an offer for a contract extension with new discounts? Or should the contract continue as it is or would you like to terminate it?

Best regards

Giulia

I want an offer to extend the contract with new discounts.

Thank you

Hello @hade49,

we would of course be happy to make you an offer for a contract extension. Please note that processing here via the community can take a few days.

We will then send your offer by email to the email address we have on file.

Best regards

Giulia

Hello @hade49 

please tell us your desired tariff so that we can make you an offer to extend your contract.
Take a look at our current tariffs here.

https://www.o2online.de/tarife/

Best regards
Maria

Hi @hade49, 

have you seen the request of Maria? 

Just let us know how much data-volume you need. We will then send you an offer by e-mail. 

Or you just have a look online at “Mein o2”: https://www.o2online.de/vertragsverlaengerung

Thanks a lot.

Best regards, 

Tobias 

Hello, I apologize for the delay.
About 120 GB per month is enough for me.

A little lower or higher is not a problem. (For example, 100 GB or 140 GB)

With respect

Hello @hade49 ,

I have just sent you an offer for the o2 Mobile L Boost tariff by email. 
The offer is now valid for 8 days, if you like it, you can book it directly via the link in the email.

In accordance with the Transparency Ordinance, I must draw your attention to our "Product Information Sheet".
There you will find all product details listed again (without discounts).

Best regards,
Maria

Hello

I received your offer, but unfortunately it is expensive for me. Can you give me a cheaper offer?

With respect

Please avoid full quotes!

The next cheaper tariff is Mobile L but has only 70GB data. Is that enough for you?

Hello @bs0 

Please send me the 70 GB offer.
Thank you

Hello @hade49 ,

I have now sent you a new offer for the o2 Mobile L tariff with 70 GB data volume.
The multicards are not included in this tariff and cost an extra €4.99 per month. 
If you want to continue using the Multicard, then a Boost tariff is better, as this tariff includes the Multicards free of charge. 
If you no longer want to use the Multicard, you can deactivate it at any time and the costs will be cancelled. 

In accordance with the Transparency Ordinance, I must draw your attention to our "Product Information Sheet".
There you will find all product details listed once again (without discounts).

Best regards, 
Maria

Hello @o2_Maria 

Thank you for sending the extension offer.
Considering the prices, I don't want to accept the offer at this time.
Please cancel the offer so I can choose another tariff through the website.
With respect

Hello @hade49 ,

Thank you for your feedback.
I have deleted the offer here again. 
Feel free to contact us again at any time if you have any questions. 

Best regards
Maria