Hey @Wish_br 
Good to hear from you. I'll be happy to check it out for you. Could you please check your bank account again before, whether the amount was really debited? :)

Greetings,
Flo

Thank you for your response, I have checked and it hasn’t been debited

Hi @Wish_br, thank you for checking you bank account. Since the amount wasn´t debited, there ist nothing to refund and everything is fine.

Kind regards, Ines.

I am sorry, but it was debited but hasn’t been refunded since the order was cancelled. I meant, it was debited.

Oh i´m sorry for the missunderstanding @Wish_br. I checked it again and couldn't find any payment. Where and how did you pay it?

Kins regards, Ines.

Ok so will providing the order number help?

Hi @Wish_br, please tell me first where and how you paid, so  I can check this

It was deducted from my IBAN directly.

Hi @Wish_br,thank you for your patience.

I looked at the bookings for the smartphone. The amount has been refunded to the account that the payment came from and should have reached you 4 weeks after the cancellation. Please let me know if you found it.

Kind regards, Ines.

I have looked into my transactions and couldn’t find any refunds deposited! 

Dear @Wish_br ,

have you possibly paid with PayPal? We had an error there that the payments could not be refunded, but this is now fixed and the payments should be made soon.

Kind regards,

Andrea

I'm sharing it again because you moved the comment I shared here before to a different post.  Until my problem is solved, I'll continue to comment under the posts of people who have the same problem as me.  You are making fun of your customers.

"Hi

I have ordered an IPhone 14 Pro and an AirPods back in the begining of July, which was apparently cancelled by. But since then, I haven’t yet received the initial payment that was deducted from my account.

When I wrote about the subject before, the answer I got was that my money would be returned within 14 days, but sometimes this period could take 3-8 weeks. And they have officially been holding 235 euros for more than one month. 

I needed it urgently when I wanted to order a new phone a month ago. However, at the moment, I neither have a new phone nor a very useful money when buying a new phone. It is a very bad impression for such a big company and this situation definitely needs to be reported. 

I just want to know, when I get my money back?"

Hey @Wish_br,

Could you please check your bank account again? There is currently no open balance to be seen. Please go back a couple of weeks in your listing. Is there a possibility that you missed it? 

Thank you for your patience in this matter. If you can't find anything now, I will contact the specialist department. 

@meryemnk 

We try to answer all concerns in a timely manner. However, if you scatter your issue across multiple threads, it becomes more difficult. Therefore, in some cases, we merge duplicate posts. 

Greetings,
Flo

I have checked and couldn’t find anything.

Dear @Wish_br ,

I have written to the specialist department once and am waiting to hear back from them.

Kind regards,

Andrea

Dear @Wish_br ,

I got some feedback today.

The repayment will now be made to your bank with the next payment run on August 29th.

Kind regards,

Andrea

Dear @Wish_br ,

I just wanted to ask you a quick question. Have you received the money in the meantime?

Kind regards,

Andrea

Dear @meryemnk ,

thank you for your response in the private message.

I have received feedback from the colleagues of the specialist department. Your transaction has been refunded. You should receive your money back in a a few days.

Kind regards,

Andrea

I have recieve my refund back. Thank you 

Dear @Wish_br ,

thats good, thank you for your feedback.

Don't hesitate to contact us again if you need assistance.

Kind regards,

Andrea

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