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Why am I still getting bills when I've already terminated my contract?

  • October 19, 2023
  • 2 Antworten
  • 25 Aufrufe
H
Besucher:in

Hello,

This is Huan Ma. My contract with the number XXXXXX has been terminated on 29.09.2023 (customer Nr. : XXXXXX). This phone number hasn’t been used since then, but there’s still a bill for this month sent to me today. 

Should I take further action to terminate the contract, or should not the bill be paid, kindly let me know via email: mahuan.singing@foxmail.com.

Many thanks.

Huan Ma

Edit o2_Antje: Personal Data removed and moved from Rechnung to English Community / 19.10.2023

    2 Antworten

    bs0
    Legende
    Forum|alt.badge.img+43
    • bs0Legende
    • Legende
    • October 19, 2023

    If the contract only ended at the end of September then that will be the invoice for September and of course you need to pay it.

    Don't post personal information in a public forum!

    In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
    RhobarDerIII
    o2_Sven
    • o2_SvenModerator
    • Moderator
    • November 1, 2023

    Hello @Huan Ma ,

    welcome to the o2 Community 💙.

    As bs0 already said, our bills are always retrospective. I’ve checked and your contract has been terminated, so this bill that you’ve received is the last one for your contract. You can also see this, as it is titled with “Abschlussrechnung”.

     

    Kind regards, Sven

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