My prepaid account shows the balance of 10.06 Euro already and still I am being charged 10 Euros twice . Why ? That too twice in a single day. What extra service is being provided by O2 to be charged like this? And why ????
edit o2_Manga: verschoben zu English Mobile
Lösung von Anonymous
Zur Antwort springenEnter Mein o2 and than click here: https://www.o2online.de/ecare-prepaid/auf-ab-buchungen
Here you will see your top-ups and the usage of your credit. If you don*t see any records than click on the page, check the marker and confirm your selection: https://www.o2online.de/ecare-prepaid/evn-einstellen
After that click on the first link again.
Can you post all entries here?
After that click on the following link to go to the main page of Mein o2: https://www.o2online.de/ecare-prepaid/uebersicht
You will see here “Übersicht der letzen 6 Monate”. A new window will open. Can you post the entries too?
Do you entered your bank details in Mein o2 to use “Lastschriftverfahren”?
You selected which cases your credit will top-up automatically?
If your balance is under 4 Euro?
Top-up every selected day in a month?
Top-up your credit when your balance is insuffent for booking a package?
| date | time | comment | amount |
|---|---|---|---|
| 09/03/2021 | 18:00 | Top up with low credit by direct debit | € 10.00 |
| 09/03/2021 | 18:00 | o2 my Prepaid Data Pack L | - € 9.99 |
| 09/03/2021 | 18:00 | Top up with low credit by direct debit | € 10.00 |
| 08/24/2021 | 17:59 | o2 my prepaid S | - € 9.99 |
| 08/24/2021 | 17:59 | Top up with low credit by direct debit | € 10.00 |
These are the details I can see. I did not choose automatic Data-loop. I dont even want it. There’s no option of cancelling it on website.
To cancel booked package click on this link: https://www.o2online.de/ecare-prepaid/tarifdetails
Now you will see a list with all packages you can book.
Beside on non booked package you will see the button “Bestellen”
Beside on booked package you will see the button “Abbestellen”
To cancel a booked package press Abbestellen and on the next page you have the choose “Sofort” (immiditaly) or “Abbestellen zum Laufzeitende” (cancel to the end of the running time of the package)
Select “Abbestellen zum Laufzeitende” and the package will no more renewed.
To cancel the automatic top-up click on the link: https://www.o2online.de/ecare-prepaid/automatische-aufladung
Remove all markers and confirm the changes with “Speichern”
I dont see any option for cancelling “data loop” tariff. So weird.
When I click “Change tariff” it say :
“Unfortunately, it is currently not possible to change tariffs via "My O 2 ". Please use the tariff manager via * 107 # on your mobile phone to change the tariff you want.”
But question is why am I charged for this? I did not choose it.
Ok I see you are using a translator.
Data Loop (Datenautomatik) is an option for older packages (i.e. O2 All-in15) to extend Internet use at high speed. This option no longer affects you.
An o2 employee can cancel this option.
For better understanding
This (Top up with low credit by direct debiit)
| date | time | comment | amount |
|---|---|---|---|
| 09/03/2021 | 18:00 | Top up with low credit by direct debit | € 10.00 |
| 09/03/2021 | 18:00 | o2 my Prepaid Data Pack L | - € 9.99 |
| 09/03/2021 | 18:00 | Top up with low credit by direct debit | € 10.00 |
| 08/24/2021 | 17:59 | o2 my prepaid S | - € 9.99 |
| 08/24/2021 | 17:59 | Top up with low credit by direct debit | € 10.00 |
is affected by this
Hello
You already recieves helpful tipps from
Regards,
Lars
Hello
Other than that yes it was really helpful. I have unchecked the check and I will be changing my service provider just to be sure .
Thank you for all your help.Have a great day.
Hi
the deactivation ist now underway 
Have a nice weekend!
Best Regards,
Kurt
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