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So 9.11 i ordered homespot M, i did get email with order number. Now is 15.11 and I didn't know: 1)where is my order? 2)why it take so long to deliver it? 3)why I can't any of information online? Chat is not available, whatapp doesn't work. I want to be your customer, but I can't because of your incompetent

Edit o2_Larissa: moved to English o2 Community: Mobile

Hi @Jake485z

I welcome you in our English Community. Nice that you decided to order a HomeSpot-contract with o2. 

Normally, you will get a sim-card within 5 working-days. Nothing arrived yet? Did you check the delivery address?

Did you order the HomeSpot-contract with the HomeSpot-router?

In order to check everything for you, you will get a private message under @o2_Support in some minutes. Please reply there to my request. 

Thanks a lot. 

 

Loving greetings,

Tobias


Hi @Jake485z

thanks for your reply at @o2_Support

If you need any further support, just contact us here in our English Community. 

 

Loving greetings,

Tobias


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