Skip to main content
Warum O2
Warenkorb
 Service
Frage

What is the wait time for eSIM contract start?

  • März 11, 2025 11:58 AM UTC
  • 6 Antworten
  • 113 Aufrufe
Besucher:in

Good afternoon, I wanted to enquire about the status of my order - I ordered an eSIM card with 2 years contract, I received an email with no order number or anything. I got the information "You will receive a second email shortly with information on how to proceed." but no information at the moment after 2 days, is this normal? What is a typical time of waiting? Thanks!

Edit o2_Antje: Moved from Tarife to English Community 

6 Antworten

Bumer
Legende
  • BumerLegende
  • März 11, 2025 12:02 PM UTC

The credit check has not yet been completed. As soon as this is done, you will receive another email. Also check your spam folder.

o2_Gerrit
  • o2_GerritModerator
  • Moderator
  • März 13, 2025 1:04 PM UTC

Hello ​@PiotrTomczak98,

welcome to our o2 community 🙂

Have you already received a second notification by e-mail from us?

Best Reagrds,

Gerrit

Besucher:in

Hello, unfortunately nothing.

Besucher:in

​@o2_Gerrit Can you help me with this somehow? Should i call the hotline or just keep waiting?

Bumer
Legende
  • BumerLegende
  • März 14, 2025 7:04 AM UTC

call the English-speaking hotline.

 

    o2_Solveig
    • o2_SolveigModeratorin
    • Moderatorin
    • März 14, 2025 8:20 AM UTC

    Hello ​@PiotrTomczak98 ,
    unfortunately you are registered here with an interested party login. 
    I do not have access to your data. 
    The contract must have been confirmed by now. 
    Please check again whether you have received confirmation mails from us. 
    Please also check your spam folder. 
    Otherwise please call the hotline. 🌸
    Kind Regards, 
    Solveig 

    Allgemeine Nutzungsbedingungen der O₂ CommunityAccessibility statement
    © Telefónica Germany GmbH & Co. OHG Telefónica