Hello,
My name is Yarin and I've been living in Germany for the last 2.5 years and I had a case that I would never have believed that would happen to me here.
On 27.11.2020 I was going with a friend to O2 that is located in Münchner Freiheit 7, Munich and I asked to buy a new iphone 11 after that I was a customer of O2 already.
The o2 seller showed me that for the Iphone I will pay 45 euro plus the call and internet and I will pay 35 Euro for the home internet that I have. In addition to this he told me I will get a free sim card with 20 GB of internet free of charge.
I asked him multiple times how much I will pay and he repeated a few times that I will pay only 80 Euro. He told me that I don't have any reason to worry many times. He signed me on German papers and a few weeks later I got the bills from O2 and saw 4 phone numbers!!! 1 of my mobile, 1 of my internet and 2 unknown numbers. I got the bill of over 105 Euro and after I called o2 they told me this is what I signed for and I can't do anything until the contract expires.
The seller, for my opinion only, started to behave completely differently once I told him that I'm originally from Israel and I believe that this scam occurred because racist background. There is not any reason for me, a single guy without a family, to order 2 extra phone numbers and have in total 4 lines!
After I complained o2 I got a letter a few weeks later that they checked it in-front of the sellers and they said everything was under my agreement. Which is a joke because they asked the guys who fraud me about it. They also attach the signed contracts in German.
I have never felt so humiliated and exploited. It is simply disgusting that o2 backs up such exploitative and suspicious racist behavior.