Frage

Waiver of cancellation fee

vor 4 Jahren
22 March 2020
5 Antworten
321 Aufrufe

Hi,

I would like to cancel my subscription as I am urgently recalled back to my home country due to COVID-19 situation and I have the necessary supporting documents. I have downloaded the o2 cancellation form and already posted the documents for my Abmeldung. In the cancellation form, I saw that we have to pay 3 months cancellation fee. I do not remember being informed by the customer service about this cancellation fee but if that is the case, I would like to appeal for the waiver of this fee due to the emergency situation. Please advise on the procedure for this appeal.

Thank you!

Ali

5 Antworten

Benutzerebene 7

Abzeichen

+4

Denner
Legende
22261 Antworten
vor 4 Jahren
22 March 2020

There is no waiver. If you wanna quit, you have to pay.

Benutzerebene 7

Abzeichen

+7

bs0
Profi
40031 Antworten
vor 4 Jahren
22 March 2020

The three month payment and possibility of early cancellation is already a gesture of good will as there is no legal or contractual right to do do.

Hi @Ali Khan,

I understand that because of the corona-crisis your move was quite sudden.

But as @Denner and @bs0 already told you, we will charge you with a 3-month-fee.

This is the normal procedure when you cancel your contract because of moving abroad.

Please check the instructions for the cancellation here .

I hope that this information is helpful for you.

All the best.

Loving greetings,

Tobias

Hi @Ali Khan,

as I replied to you already here, I will not continue our conversation in this message: https://hilfe.o2online.de/english-o2-community-mobile-43/o2-contract-cancellation-470463

All the best to you.

Loving greetings,

Tobias

Hi @Ali Khan,

I hope that the information concerning the cancellation because of moving abroad were helpful for you.

If you have any further questions, just feel free to contact our English community.

Loving greetings,

Tobias

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