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Waiver immediate cancellation


Hello

 

I have just signed a 2 year contract last night so its not even 24 hours yet.

Normally there should be a waiver period for 7 days, what is the procedure? The shop that I did the contract says no cancellation of the contract.

 

Thanks

Cİcek

7 Antworten

Sächsin
Superstar
  • 25492 Antworten
  • 1. Dezember 2021

A right of withdrawal with a 14-day period only applies to distance selling (ordered online or by telephone), but not to on-site purchases in a shop.

Was only a mobile phone contract been concluded or was a mobile phone with payment in installments been ordered at the same time?


  • Autor
  • Neuling
  • 5 Antworten
  • 1. Dezember 2021

If I understand your question correctly It was a classic 24 month contract only for the sim card plan -but yes I did it in a shop. In this case even the 3 month payment cancellation does not work?


Sächsin
Superstar
  • 25492 Antworten
  • 1. Dezember 2021

A termination would then only be possible at the end of the 24-month minimum contract period, the termination must be received by o2 no later than one month before the end of the term.


o2_Manga
  • 11376 Antworten
  • 3. Dezember 2021

Hi @cicekkaragoz 

welcome to our community. :slight_smile:

@Sächsin did a good job explaining everything completely right. Thanks for that :bouquet: There is no chance to get rid of the contract within 14 days notice if it is signed in a shop.

I am sorry. 

Greetings


  • Autor
  • Neuling
  • 5 Antworten
  • 21. Dezember 2021

Now I noticed that this thread was answered actually after the new legislation comes up, if I have been informed correctly about the changes in the link, I would have cancel my subscription within 14 days period. Instead, I was directed to change the contract to another person, which I cannot do it with the changes now. So I cannot do both now and stuck with the contract? 


bs0
Profi
Forum|alt.badge.img+9
  • Profi
  • 41586 Antworten
  • 21. Dezember 2021

The legislation did not change anything in respect of the right to withdraw within 14 days. It is not currently possible to transfer a contract to another person, but according to o2 this is a temporary limitation.


o2_Michi
  • Moderator
  • 19547 Antworten
  • 22. Dezember 2021

Hi @cicekkaragoz,

did the answer of @bs0 help you? If there are further questions feel free to ask us. :relaxed:

 

Best regards,

Michi


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