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voicemail notifications

  • November 24, 2025
  • 7 Antworten
  • 32 Aufrufe
R
Besucher:in

I changed my sim to an eSIM (on my iPhone) and now the voicemail notification (red dot) is constantly on. I check the o2 voicemail and I have no messages. How can I resolve this?

 

thanks

7 Antworten

Bumer
Legende
  • BumerLegende
  • November 24, 2025

Prepaid or postpaid?

o2_Kathi
R
Besucher:in
  • Rowcat92
  • Autor
  • Besucher:in
  • November 25, 2025

Prepaid

o2_Kathi
Bumer
Legende
  • BumerLegende
  • November 25, 2025

With prepaid plans, there's no workaround except for a new eSIM profile. But even with a new eSIM, the red dot might still appear.

o2_Kathi
o2_Kathi
  • o2_KathiModeratorin
  • Moderatorin
  • November 25, 2025

Good morning ​@Rowcat92 🙂

Thank you for contacting us about the red dot. Welcome to our community.

Unfortunately, we don't currently have a solution for prepaid customers, but you could try creating a new eSIM profile. We can't say in advance whether this will make a difference for you 🤔

Wenn dir eine Antwort weitergeholfen hat, markiere den Beitrag gerne als Lösung 🤝
R
Besucher:in
  • Rowcat92
  • Autor
  • Besucher:in
  • November 25, 2025

How can I make a new eSIM profile? 

Bumer
Legende
  • BumerLegende
  • November 25, 2025

at the prepaid hotline.

 

o2_Kathi
o2_Kathi
  • o2_KathiModeratorin
  • Moderatorin
  • November 25, 2025

​@Rowcat92 Bumer is right, please call the prepaid customer hotline. Let us know here if everything worked out 😊

Wenn dir eine Antwort weitergeholfen hat, markiere den Beitrag gerne als Lösung 🤝
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