voicemail notifications

Prepaid or postpaid?

Prepaid

With prepaid plans, there's no workaround except for a new eSIM profile. But even with a new eSIM, the red dot might still appear.

Good morning ​@Rowcat92 🙂

Thank you for contacting us about the red dot. Welcome to our community.

Unfortunately, we don't currently have a solution for prepaid customers, but you could try creating a new eSIM profile. We can't say in advance whether this will make a difference for you 🤔

How can I make a new eSIM profile? 

​@Rowcat92 Bumer is right, please call the prepaid customer hotline. Let us know here if everything worked out 😊

it happened to me and my wife phone also. O2 sends voicemail and we do not have any idea to delete it. please help

Are you also prepaid customers?

yes we are prepaid customers

 I cannot speak German, what should i do when i call customer service?

I have called prepaid phone but they do nor speak English, than they give me number for English version of O2 but they do not have access to prepaid services. I do not know what to do next

With prepaid plans, there's no workaround except for a new eSIM profile. But even with a new eSIM, the red dot might still appear.

how can i get new esim profile without calling hotline?

Prepaid chat.

o2 Prepaid-Chat

ai replies in German, it does not help at all. how can i remove that voicemail ?

As written, not at all with prepaid.

o2 team, is it goung to stay here for life time?

The question cannot be answered.

Hello ​@Baris0634,

welcome to our o2 Community 😀

Have you tried disabling Live Voicemail in your phone app settings to see if the notification disappears?

Please let us know if this was helpful.

Best regards

Giulia

Hi Giulia,

Yes i tried it. Nothing changes. Could O2 stop sending voicemail? O2 shop could not solve the problem also

Again, there is no workaround for prepaid customers.

prepaid ones are also customers. Could O2 start working about it?

Correct. I can't say whether o2 will take care of it.

Hello ​@Baris0634, as of now we do net have a silver bullet to end the notifications as workarounds center on activating voicemail which is not available for prepaid.

Maybe this could be a workaround: iPhone: Anbieter-Voicemail verschwindet nicht | O₂ Community: 

Settings → Apple Account (at the very top with the profile picture) → iCloud → “See All” → Phone & FaceTime (turn off / set the green slider to gray)

Settings → Apps → Phone → Notifications → Allow Notifications (turn off / set the green slider to gray)

Restart your phone…

And there you have it… the red dot is gone.

Best Regards,

Gerrit