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Urgent: Ongoing Billing Issue and Cancellation Confirmation Inquiry

  • December 21, 2023
  • 4 Antworten
  • 23 Aufrufe
M
Besucher:in

Hello, my two-year O2 contract ended in October. I initiated the cancellation on November 11, 2023, and received a confirmation. However, I was still charged for the next month, even though I'm not using the number. I've tried contacting customer service without success. Could you provide a contact email or phone number, preferably for international use, to clarify when my O2 mobile service will be officially canceled? My phone number is +49-XXXXXX.

 

o2_Giulia, 21.12.2023, 15:17: personal data deleted

Lösung von o2_Giulia

Hello @manuelvd18,

welcome to our o2 Community 😀

I was happy to take a look at your case. We received your cancellation on November 11th, 2023, your contract was terminated in due time a month later. The fees will still be charged up to this date, even if you have no longer used the SIM card.

Please let us know if you have any further questions.

Best regards

Giulia

4 Antworten

o2_Giulia
  • o2_GiuliaModeratorin
  • Moderatorin
  • Lösung
  • December 21, 2023

Hello @manuelvd18,

welcome to our o2 Community 😀

I was happy to take a look at your case. We received your cancellation on November 11th, 2023, your contract was terminated in due time a month later. The fees will still be charged up to this date, even if you have no longer used the SIM card.

Please let us know if you have any further questions.

Best regards

Giulia

*** Hier geht es zum Weihnachtsgewinnspiel: https://hilfe.o2online.de/o2-news-3/o2-community-weihnachtsgewinnspiel-2025-herzlich-willkommen-in-unserer-weihnachtsbaeckerei-659597 ***
M
Besucher:in
  • manuelvd18
  • Autor
  • Besucher:in
  • December 21, 2023

Hello Giulia, I would like to know until when am I going to be charged? You said that “The fees will still be charged up to this date, even if you have no longer used the SIM card.” but you don’t say until when am I going to be paying for this service. For example, am I going to be billed next month?

Thanks

schluej
Legende
  • schluej
  • December 21, 2023

Moin,

your contract was terminated in due time a month later.

 

Live long and prosper 🖖
o2_Flo
  • o2_FloTeam
  • Team
  • January 1, 2024

Hey @manuelvd18,

happy new year 💙

Your question has been answered as far as I can see. Do you need any more help? :) 

Greetings,
Flo

Lerne die Moderatoren kennen & stell dich selbst vor :) https://g.o2.de/o2_Flo
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