Skip to main content
Warum O2
Warenkorb
 Service

Hello, my two-year O2 contract ended in October. I initiated the cancellation on November 11, 2023, and received a confirmation. However, I was still charged for the next month, even though I'm not using the number. I've tried contacting customer service without success. Could you provide a contact email or phone number, preferably for international use, to clarify when my O2 mobile service will be officially canceled? My phone number is +49-XXXXXX.

 

o2_Giulia, 21.12.2023, 15:17: personal data deleted

Hello @manuelvd18,

welcome to our o2 Community 😀

I was happy to take a look at your case. We received your cancellation on November 11th, 2023, your contract was terminated in due time a month later. The fees will still be charged up to this date, even if you have no longer used the SIM card.

Please let us know if you have any further questions.

Best regards

Giulia

Hello Giulia, I would like to know until when am I going to be charged? You said that “The fees will still be charged up to this date, even if you have no longer used the SIM card.” but you don’t say until when am I going to be paying for this service. For example, am I going to be billed next month?

Thanks

Moin,

your contract was terminated in due time a month later.

 

Hey @manuelvd18,

happy new year 💙

Your question has been answered as far as I can see. Do you need any more help? :) 

Greetings,
Flo

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica