URGENT bought esim online and I cannot complete identification

Forum|Forum|2 days ago
September 19, 2026
2 Antworten
37 Aufrufe

Newmed
Besucher:in

URGENT: I bought an eSim online and it did not let me do the identification process and now I cannot get my sim

This is the step I reached and it does not let me do anything. I tried to go to the branches but they cannot help me and I can’t call the number because it asks for a German number and I didn’t receive one.

I would appreciate any help, Thank you!

o2_Solveig
Moderatorin
Forum|Forum|4 hours ago
September 21, 2026

Hello @Newmed ,
welcome to our o2 Community 😀
I’m sorry. But wie cannot help you.
We have no data from you.
Please call the Prepaid-Holtine 0176 88 85 52 82 (Mo. - Fr. 7 - 20 Uhr, Sa. 10 - 18 Uhr, werktags)
or the english Hotline 089 66 66 30 08 1 ( Mon. - Fri. 8 am - 8 pm, Sat. 10 am - 6 pm, on workdays)
für help.
Kind regards,
Solveig

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Newmed
Autor
Besucher:in
Forum|Forum|1 hour ago
September 21, 2026

@o2_Solveig i can give you the order number, I tried every way to contact and I reached nothing, the English line says they are only postpaid and can’t help and I can’t talk to the postpaid line because the automated voice keeps asking for the number but I wasn’t even given one.

I don’t know who I can contact now I even sent the contact form but didn’t get a reply.

is it possible to get a refund?

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