Urgent: Account credentials compromised / 2FA trigger spam / Web login loop error

Forum|Forum|2 days ago
September 24, 2026
4 Antworten
26 Aufrufe

Jayeshp
Besucher:in

Hello O2 Team,My account is currently under attack. I am receiving multiple unauthorized 2FA security codes via email because an intruder has obtained my login password. I am trying to change my password immediately, but my desktop browser is completely stuck in a loading loop on a blank purple background at the destination: login.o2online.de Can a moderator please contact me privately, verify my identity, and help me reset my account password or temporarily freeze portal access? I do not speak German well enough to use the standard support line. Thank you.

+41

o2_Kurt
Moderator
Forum|Forum|2 days ago
September 24, 2026

Hi @Jayeshp ,

we are not allowed to verify accounts via personal messages, I’m afraid. Setting up and reseting passwords is also something we do not have access to.

You have managed to access the community; Are you talking about a second account or about this one?

This is the site you`ll want to access in order to change your password:

Have you tried different browsers or devices? I’ve checked my access just a seconds ago and the site works, so a different connection might be just the fix to access it.

Best regards
Kurt

Signatur :)