Unrequested system cancellation at 4:50 AM! Internet order XXXXX auto-cancelled by mistake!

Hello O2 Community,

I am absolutely shocked and deeply frustrated by what happened this morning. I recently cancelled my previous internet contract and ordered a new O2 SIM card for my home office router online. Before placing the order, I checked the availability for my address, and it was perfectly fine.

Today (Saturday morning, Oct 31, 2026) at exactly 4:50 AM, I received an automated email stating that my order (Order Number: CIXXXXXX80B) has been cancelled. I NEVER requested this cancellation! Your automated system triggered this on its own.

This has put me in a complete emergency. My old connection ends tomorrow, and I must work from home on Monday. Because of this random system glitch, I am left without any internet for my job, and I am being forced to spend extra money out of my own pocket on short-term backups just to keep working. It feels completely unfair and like a scam.

Can a moderator please check the internal system log for order CIXXXXXX80B and tell me why it was automatically rejected? How can I get my original online offer back without paying extra?

Thank you for your urgent help.

Edit o2_Antje: Personal Data removed / 31.10.2026